Login Issues- Havent been able to login for 4 DAYS, NO support from Gamesalad since, Im a pro member

oooryanoooryan Member Posts: 9
edited August 2013 in Working with GS (Mac)
Has anyone had login issues in the last couple of days? I have not been able to login to my PRO account since Monday and its getting frustrating because I'm in the middle of publishing updates and porting to ios. During the months of using my login beforehand I haven't had an issue like this last this long ever. I put into a request for assistance (through this temp non pro account) days ago and still nothing. What can I do about this situation?

Comments

  • oooryanoooryan Member Posts: 9
    Im still having a longing issue with my PRO account and they haven't replied to my request yet...is there a number I can call? I cannot publish on this free account without paying AGAIN...and im not paying again...
  • oooryanoooryan Member Posts: 9
    ??? Seriously does ANYONE know what I can do...I seriously do not know what i can do at this point and its extremely frustrating not being to do anything...if this doesn't get sorted out soon I seriously feel like I've just wasted 300 dollars and many MANY MANY HOURS learning how to use this program and making games....-_-
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    what are you trying to login to?
  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250
    @oooryan let me go talk to CS to find your support ticket.
  • oooryanoooryan Member Posts: 9
    edited August 2013
    Im trying to log into gamesalad.com and gamesalad itself. I get this

    Invalid email address and/or password. Check your inbox, you may still need to complete your email confirmation step.

    Since April ive been working on a few games and this has never happened. Since I don't have a mac..the only way for me to test on android was to publish an adhoc build. So since April ive made hundreds of ad hoc builds (signed in many many times) for tests and games that I was working on. To add the ads in my android game I had to use a cloud mac application and upload it to gamesalad from there. I finally finished my first game on sunday and uploaded it to Google Play. The next day I discover a bug I missed and went into my project to create a new apk to update. It didn't log in so I figured maybe it was something with the server. I tried again a few hours later, nope. I tried to login on the website, nope. I tried resetting my password, no email. I tried asking for support, just automated responses... -_-
  • oooryanoooryan Member Posts: 9
    edited August 2013
    @BlackCloakGS Thank you very much! :)...my pro account is "themagicbox"
  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250
    @oooryan no problem let me go talk to CS to see what is going on.
  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250
    @oooryan CS found the support ticket and is looking into the issue right now
  • oooryanoooryan Member Posts: 9
    @BlackCloakGS Thankkkk youuu :):):)
  • themagicboxthemagicbox Member, PRO Posts: 82
    @BlackCloakGS Alright its all good now!!! thanks a lot BIG HUGGGG :)
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