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State of the Salad 03/2018

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Comments

  • Braydon_SFXBraydon_SFX Posts: 9,026Member, Sous Chef, PRO, Bowlboy Sidekick GameSalad Employee

    @jr2520 said:
    @adent42 I've submitted 2 tickets on your "Pro User Gamesalad Support" days ago and still have not received anything indicating my tickets were even received. I've been using GameSalad for years and continually pay your $30/mo so I'm bewildered on why I cannot get in touch with support.

    I can look at your ticket; I looked earlier but didn't see it. Maybe it got put somewhere and I missed it. Sorry for the delay!

  • HymloeHymloe Posts: 1,651Member

    Did you guys ever get around to fixing the various HTML5 bugs?

    HTML5 bugs project - play it here - instructions in the game scene
    http://www.muzboz.com/Games/HTML5Bugs/Build18/

    • Sound Positional not working correctly on HTML5.

    • Sound Pitch not working correctly on HTML5.

    • If you have actors that change their Width and Height at runtime, the physics collision shape does not update to match it's size.

    • Large Text does not render correctly.

    EXPECTED BEHAVIOUR: Make all these features work the same in HTML5 as they do in the Mac Creator play mode.

    You can grab a copy of this project here, with NOTES in the relevant actors about each bug:
    http://www.muzboz.com/Games/HTML5Bugs/Build18/HTML5-Bugs-Project18.zip (411 kb)

    (Last check by me in GS 1.25.79. Published thru GS servers, and uploaded to the web as of today, 16th March 2018.)

  • KevinCrossKevinCross London, UKPosts: 1,893Member

    Has text boxes improved in version 2.0 on mobile devices? Or do you still open a full screen text box?

  • adent42adent42 Posts: 1,213Key Master, Head Chef, Executive Chef, Member, PRO GameSalad Employee

    @Hymloe thanks for the example project. Haven't looked at any of those yet. Font rendering might not be fixable. The resize I looked at it a few years ago but couldn't find a source of the problem. We even upgraded box2d implementations to try to fix it. I think, based on a different bug, I might have an idea, but gonna want to sort the ad updates first.

    @Kevin Cross, still full screen. I don't think we'll be making any changes to it, rather I'd put the effort into improving text input overall.

  • Two.ETwo.E Posts: 452Member, BASIC

    Nice work! Some really cool features coming to the web creator. I hope you send out a massive email campaign to everyone once you change your UI (Professionally). I would be very interested in re-visiting the software if there are changes to the interface, it really is a big reason why some many have left.

    Also, I hope you also put in some settings to turn of the preview requirements. I don't really need to fix all the "errors" in my game for testing purposes. If I could toggle them on and off, that would be very useful. I assume this is very handy for education students though!

    Every now and then I like to see if what the creator is doing and it takes me 1-2 minutes before I close it down. I think everyone has provided feedback on what needs improving, but it seems these conflict with the feedback from students?

    Great communication so far!

    Best,
    Two.E

  • KevinCrossKevinCross London, UKPosts: 1,893Member

    @adent42 thanks for replying. That is unfortunate as full screen was just weird, but thought I'd ask as I've been away from the forums and software for a while.

    One thing you may want to look at if you haven't already sorted it was the Done button on the device was almost impossible to see. I raised it when I was a user of the software: http://forums.gamesalad.com/discussion/92898/keyboard-input-done-button

  • jr2520jr2520 Posts: 9Member, PRO

    @Braydon_SFX said:

    @jr2520 said:
    @adent42 I've submitted 2 tickets on your "Pro User Gamesalad Support" days ago and still have not received anything indicating my tickets were even received. I've been using GameSalad for years and continually pay your $30/mo so I'm bewildered on why I cannot get in touch with support.

    I can look at your ticket; I looked earlier but didn't see it. Maybe it got put somewhere and I missed it. Sorry for the delay!

    @Braydon_SFX No problem, but since I still haven't received any response from GameSalad besides your comment here, I'd be happy to explain it here. Essentially GameSalad will only show Banner Ads. I've tried every ad provider and every combination of settings in both GameSalad Publisher and each Ad Networks website settings. Simply the only Ads that appear are Banner Ads. With literally no support I've come to the conclusion that this is a GameSalad issue. Testing the app, I can see the scene reset when it should but no Interstitial Ad shows, and when the user chooses a Reward Ad, nothing is shown either. The reward attribute isn't updated, no reward is given, and the scene simply changes. Yet throughout all of this Banner Ads are showing. @adent42 mentioned an update to ChartBoost, but my concern is that you need to update all of your ad SDKs... or something, IDK this isn't my job. What I do know is that you advertise that customers can make money from this service and once they've spent months on a project, paying $30 each of those months, and are finally ready to complete their project and start monetizing it, it's pretty disappointing when NONE of the monetization features work as advertised, rendering the project, the months of time, and the GameSalad subscription useless. This is false advertisement and I will absolutely NOT sit back while you scam me and post about being sick or wanting time off for spring break. This is a company you're running.

  • HymloeHymloe Posts: 1,651Member

    @adent42 said:
    @Hymloe thanks for the example project. Haven't looked at any of those yet. Font rendering might not be fixable. The resize I looked at it a few years ago but couldn't find a source of the problem. We even upgraded box2d implementations to try to fix it. I think, based on a different bug, I might have an idea, but gonna want to sort the ad updates first.

    @Kevin Cross, still full screen. I don't think we'll be making any changes to it, rather I'd put the effort into improving text input overall.

    It would be great if the COLLISIONS and SOUND issues were addressed, as they are fairly core parts of the engine, and I can't currently output my completed game to HTML5, that I spent about 5 years on, because these core engine features do not work on HTML5.

    Cheers.

  • pHghostpHghost London, UKPosts: 2,289Member

    @jr2520 said:
    Essentially GameSalad will only show Banner Ads. I've tried every ad provider and every combination of settings in both GameSalad Publisher and each Ad Networks website settings. Simply the only Ads that appear are Banner Ads. With literally no support I've come to the conclusion that this is a GameSalad issue.

    Have you had any assistance from the community on this? While there were and are some issues with ad networks, I'm not aware o anyone else having this same experience, where nothing except banners works. If you are really the only one, it's doubtful it is a GameSalad issue.

    Maybe start a new thread and share screenshots how your logic and Ad Networks are set up, to get some feedback?

  • J's JunctionJ's Junction IllinoisPosts: 54Member, PRO

    I can not get a hold of support. I had to start a dispute with my credit card company. I believe 7 days of waiting for an initial response was generous of me.

  • adent42adent42 Posts: 1,213Key Master, Head Chef, Executive Chef, Member, PRO GameSalad Employee

    Just to help with some worries, @Hymloe is looking for positional sound. The HTML5 engine can play sound. The collision issue is related to the collision shapes of resized actors. We may have a lead on that since we also discovered an issue where collisions are a bit weird and depend on which actor you add them too. I have a feeling both issues are related.

    @KevinCross I'll look into the Done button soon.

    @Two.E so teachers and students tend to love the software, but they're also not using it for hours on end (most students use it in 30 minute increments during their class time). I think the sentence structure we currently have helps as a description of what's going on with each behavior for the first time, but's it's not great when you're scanning large numbers of behaviors or if you already know what a behavior does, so that's the kind of though we're gonna put into the "pro" design. The errors are kind of necessary for now, as the HTML5 engine is pickier about missing inputs. So if you have an error message, it's usually something that's blocking preview. But there are the "warning" messages, and I'll add something so you can turn those off.

    Chartboost UPDATE
    It's been slow going with them as they take a couple of days between responses. I got my last response just as I was leaving for the weekend, so I'll be getting back to them today. Hopefully we can get this resolved this week.

  • JapsterJapster Posts: 649Member, PRO

    @adent42 said:
    Quick Update for people waiting on this stuff:

    We have the source of the Chartboost issue, we think. The fix may have side effects though, so testing that. (Basically, the offending code is something put there to gobble up unused clicks during scene transitions. I think it's unnecessary now, but we'll need to do some testing to be sure.

    Also, we found the source of the edge click (or lack there-of) issue on iOS, so that should be fixed with the coming release.

    I, the perpetually whinging b*stard of late, have actually given you an Awesome for this bit of news @adent42 ... Make it happen, pleeeeeease.....

  • HymloeHymloe Posts: 1,651Member

    Can anyone else get to the publishing page currently?

    I'm getting a 504 gateway error.

    I have no idea if this is a 30 minute problem, or to walk away from my computer for the day.

    Any updates would be much appreciated.

  • HymloeHymloe Posts: 1,651Member

    Can anyone go here currently?
    http://publish.gamesalad.com/games

  • HymloeHymloe Posts: 1,651Member

    Looks like it's back now. :)

  • pHghostpHghost London, UKPosts: 2,289Member

    @adent42 said:
    Also, we found the source of the edge click (or lack there-of) issue on iOS, so that should be fixed with the coming release.

    Super! If it's not too long an explanation, I'd be quite interested in what was causing it.

  • JapsterJapster Posts: 649Member, PRO

    @pHghost said:

    @adent42 said:
    Also, we found the source of the edge click (or lack there-of) issue on iOS, so that should be fixed with the coming release.

    Super! If it's not too long an explanation, I'd be quite interested in what was causing it.

    +1 to this! - it's been the bane of my life for the last few months... :frowning:

  • ArmellineArmelline Posts: 4,630Member, PRO
    edited March 23

    @adent42 Processing seems to be taking unusually long. It hasn't been going long enough that I can say there's a problem yet, but it's at about 10x the normal durartion so far.

    Edit: I hit Save Comment and it went "ping". So please disregard :D

  • adent42adent42 Posts: 1,213Key Master, Head Chef, Executive Chef, Member, PRO GameSalad Employee

    @pHghost @Japster Basically, iOS 10 (I think, I forget when it starts) onward have a "gesture" areas for OS gestures. The gesture handling area can intercept the clicks and not pass them on.

    Before iOS 11, Apple assumes that if you're hiding the status bar, you want do de-emphasize the gestures, so you have to do them twice.

    In iOS 11, they added another config option you had to enable to de-emphasize the gestures. Just hiding the status bar wasn't enough. Likely because of the iPhone X's required 'Home' gestures.

    So the code now turns that flag on and it also turns on a flag to fade out the iPhone X 'Home' bar when it's not in use.

    There is another issue now, but I think it's unavoidable. There's now a 16px area around the screen that's not very sensitive (which is much smaller than the problem people were seeing). I'm guessing it's permanent gesture space that can't be reclaimed, so to be safe, you'll want to design your games with that safe zone in mind. I'll keep looking to find a work-around, but I'm thinking we're gonna be stuck with that.

  • ArmellineArmelline Posts: 4,630Member, PRO
    edited March 23

    @adent42 - Cannot publish. Fails during upload.

    I appear to have been signed out and cannot sign back in - it just times out.

    Edit: I'm now signed in but offline. Get JSON decoding error when hitting publish.

  • ArmellineArmelline Posts: 4,630Member, PRO

    Issue has resolved for me.

  • pHghostpHghost London, UKPosts: 2,289Member

    @adent42 Thank for the write-up! Much appreciated!

    @adent42 said:
    There is another issue now, but I think it's unavoidable. There's now a 16px area around the screen that's not very sensitive

    16px will hopefully not be a huge deal, so great! Is that actual 16 onscreen pixels, or 16 GameSalad points?

  • HymloeHymloe Posts: 1,651Member

    PUBLISHING SYSTEM IS DOWN AGAIN!

    And seems to now be redirecting to ...
    http://arcade.gamesalad.com/error

    ...which worries me.

    Still in the middle of exporting my game projects out.

    When will this be fixed?

  • HymloeHymloe Posts: 1,651Member

    Game Salad: @ForumNinja @adent42

    Could you please keep the publishing system up and running reliably?

    This is making work very difficult.

    Could you please explain why the publishing site keeps going on and off line recently?

    Is there a reason for it?

  • adent42adent42 Posts: 1,213Key Master, Head Chef, Executive Chef, Member, PRO GameSalad Employee

    Should be fixed now. Something is overloading the auth server, I'm looking into it.

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