App rejected - here's why... (thought you all may like to know)

scitunes

I have a game that when I made a development app for testing it was a bit glitchy the very first time I played it but then worked perfectly every time after that.

SO,

I put a disclaimer in the game description that I uploaded to itunes connect saying "it is recommended that you restart your device after downloading." Apple responded by rejecting the app saying that you cannot say this in the description. There rationale seemed to be that if you have an app that requires a restart there must be something wrong with your app, not the device.

Eastbound

Interesting, although I can't say that really surprises me. You should probably take your issue up with GS customer support, because that sounds like an odd issue.

scitunes

The weird thing is that I know I have bought non GS apps that have a similar "restart your iphone before playing" suggestion in their game description. Oh well, I'll just resubmit when itunes connect opens after the holidays.

quantumsheep

Yep, I've done the same re the 'restart your iphone before playing' line.

Though to be honest, I think the fact that your game glitches the first time you play it is more likely to be the issue here.

scitunes

They didn't say anything about that though. Just quoted my line back to me and said I can't say that.

Anybody have any idea why an app would work perfectly on the 2nd time and every other time, but be a bit "Stuttery" and "glitchy" on the first time? I was testing it by making it a development app and playing it on my ipod touch.

quantumsheep

I can only guess that it's due to the game having to load in everything the first time. Subsequent times, the game holds stuff in memory so it doesn't take so long.

But that's just a guess!

scitunes

Any idea what to do about it? ANy one else seeing this?

daniel.robert.campbell

I used to work for THQ and Microsoft and Sony are the same way. You can never require the user to restart the system. This even includes patching the game. I kind of understand what they are going for, but I'd much rather put up with a system restart if it would make things easier on developers.

Rattlehead

Whoa... how did this get drudged up after 11 months. LOL!



For what it's worth, I agree with d.r.c.

Outside of a few exceptions that I have worked on in a business context, a system restart isn't going to kill anyone.

UtopianGames

We had an update of Bumps rejected for the same reason.

Wait until it's released then add in the disclaimer by updating the details, that's how the other guys get away with it.

Darren.