Workaround: All Images Missing from Project in 0.9.3

Yodapollo

Hey, everybody!

Here's a workaround for people whose projects have shown up with all images missing when they're loaded up in GameSalad 0.9.3. This is very similar to our workaround for legacy projects not opening up.

0.9.3 -- All Images Missing From File

1) Right-click on your .gameproj file and go to 'Show Package Contents'
2) Open up the images folder. Investigate the folder to see if your images are still in there.
3) If an image is not present, drag it from your computer into the images folder. Reopen your project and the images should have returned.

--Yodapollo

Dhondon

What to do if the images are there (in the folder), visible in the editor but not when I run the preview (replaced by white square)?

beefy_clyro

Tom have you made an ad-hoc build to see how it comes out once its been published?

Dhondon

beefy_clyro said:
Tom have you made an ad-hoc build to see how it comes out once its been published?

No, I'll try that. Thanks for the tip:)

beefy_clyro

No probs, will just be interesting to see if its only on the preview your getting the white squares!

Yodapollo

Hey, everyone.

I've been given this update to the workaround, which should answer some of the questions:

0.9.3 Corrupted Assets

1) Right-click on your .gameproj file and go to 'Show Package Contents'
2) Open up the folder that contains the missing / broken assets (either images or sounds)
3) Check the current assets in the folder with what you are seeing in GameSalad itself.
3a) If the asset is completely missing, drag it back into the folder
3b) If the asset is in the folder -- but has a different name -- either rename the asset inside the folder to match what you see in GameSalad OR re-add the image to your project again. Note that doing the second option will involve you also needing to re-add the images to your behaviors.

liamo

My images are all there, but when I play my game in the preview player, random actors seem to be just plain old white squares, my app has stopped production and won't start again until I work out how to fix it. I'm using 0.9.4

joshcal

ah thank goodness its not just me getting this white square problem! its driving my crazy! i'll try the workarounds mentioned above and see if that fixes it
-josh

joshcal

nope the work around mentioned above didn't work. im using 0.9.4 like liamo, and im having the same problem. one of the actors which doesn't have any rules ext on it accepts the image change fine, but the other one (my main actor in the game) will not accept any image change what so ever. appart from the ones in the rules which change it when certain things happen. it just stays as a white square, unless i change the object! really hope you can find a fix for this, as game making is on hold until i can get this sorted. it will take me too long to start the project again from scratch
fingers crossed!
-josh

ozboybrian

I think this is the issue I had before remaking the game from Scratch O_O
Why me O_O
So much time O_O

I guess it's tidier this time round but xD

joshcal

any work around for this found yet Yodapollo? got a week off & want to get working back on my game, but im scared incase more things start going wrong lol
-josh

Yodapollo

Hey, guys.

For those of you that can't get this workaround to resolve the issue, please send emails with your project files attached to BUGS at GameSalad dot com. So far, all of the test cases we've received have responded positively to the workaround we posted.

We'd love to fix this issue, but we can't get this issue to even occur right now. However, if you've experienced this with a particular project, please send it over to us so we can have a look at it first hand. That will be the fastest way for us to get the issue diagnosed and resolved. Thanks, everyone, for your patience.

--Yodapollo

LuckyLurcher

Hi guys,

I've just worked out a workaround to fix this problem. The graphics files which are showing up as white boxes are corrupt even though they seem ok in the package contents 'images' folder. You can confirm this by trying to open the PNG files with Photoshop- you get the alert message:

'Could not complete your request because the file-format module cannot be parse the file.'

This is the workaround I've been using to fix this. Basically you need to convert the file into a another lossless format and then back again to PNG.

Heres what I did:

Double click on the file you need to fix in the images folder (show package contents).
This should load in into Preview.
Select File> Save as> and change the format to Microsoft BNP and save the file to the Desktop.
Load this file in Photoshop and Save for Web and Devices in the usual way (PNG)

Drag this new file into the 'images' folder of your Gamesalad project making sure that it overwrites the old graphics file (it must have the exact name of the old file).

Your graphics should now be ok in both Preview and Gamesalad Viewer.

joshcal

that workaround didnt work ive mailed my project off to gs. however it does it with all of my projects that i open. not just the main one that im working on
-josh

LuckyLurcher

Sorry to hear that! My game seems 100% ok.

AppFueled

1) I have too many images to rename and re-add to behaviors right now - waste of time when I should be focusing on other parts of the game.

2) I am not going to send over an unpublished piece of creative property. Business 101.

When is an updated expected to fix these problems AND can we have access to the previous version - or- how can I revert back to the previous version so I may continue working?

scotti2hotti

Could really use some help on this white image issue. I have sent the email a few days ago requesting help. Nothing back so far. Please, I don't want my Pro to run out before I can submit this update with GameCenter. Tried all the workarounds listed so far, nothing appears to be working.

joshcal

same here scotti. i send my game off in a email 3 days ago, haven't heard anything back, even a email saying they have received it! the only work around i've managed to find at this moment in time is to go back to using 0.9.3 which didn't have any bugs for me. i guess ill just wait till 0.9.5 comes out (could be a while) before i upgrade again fingers crossed they get everything right in 0.9.5 though! i really want to upgrade to pro in the summer, because all my exams will be finished so i can get back to making games & making some money haha, but atm i cant because of this bug
-josh

Yodapollo

@joshcal & @scotti2hotti

I just got back from speaking with QA and I can verify that we're looking closely at your projects as we speak. You should expect an update by the end of the day. Thanks for sending us the files, it helps us locate and diagnose bugs much faster.

--Yodapollo

iTouchGamer

What if all of the images are missing from a template we bought?

liamo

It won't let me send the project in entourage 2003, I need Aladdin Systems StuffIt Expander or something, should I use mail?

Slowboy

I now have this bug in 0.9.7, never had it before, but now i can't shake it off. I thought it started at a particular point were I copied and pasted from one project to another, but since then even older files start buggin out! I literally cannot work right now. If I open one project, old or new, all is well, then save it, completely restart GS, every single image and sound is gone from package contents. I have tried every suggested workaround I have found, but none work. Images and sounds are back the first time you reopen, after repopulating package contents, but as soon as I save, they all vanish, white boxes ahoy.
One clue I have is that this project was opened and saved on iMac 2008, and continued to work on it on Air 2011, both running lates Lion.
Any help would be seriously appreciated as I cannot do a thing right now.
Thanks for listening,
Wayne

tenrdrmer

Slowboy Please report this to bugs@gamesalad.com

If you cannot find a solution feel free to open a new Thread on the subject. I am closing this because it pertains to an older version of the creator.

Thanks