Our update 1.1(on the appstore) crashes saying:"Validation failed"! HELP PLEASE!

thegabba

Hi guys,
Apple just published the update 1.1 of our "Escape from LaVille" and there's a BIG problem:
when you open it, the game crashes with an alert saying: "Validation failed. This game's publishing license is not valid". We never had this issue before the game was on the App Store.
We just sent an email to Apple via iTunes connect to inform them about this issue.
If anyone knows a better ways to notice this problem to Apple please share it with us.
Thank you very much!

LBG

I've just had this issue mith my ad hoc build! No idea what to do!

osucowboy18

I had the same problem yesterday. What I did was this. I uninstalled the app from my device, I deleted the app from iTunes, and I republished the app with GameSalad. Make sure your provisioning profiles and certificates are up to date as well. Good luck

- Alex
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LBG

Trying this right now

thegabba

@osucowboy18
thanks but the problem is that our update is on the appstore, it is not an adhoc build.

osucowboy18

thegabba said:
@osucowboy18
thanks but the problem is that our update is on the appstore, it is not an adhoc build.

Oh, well that sucks I don't know how this got past Apple's review team though. Try downloading the app from the App Store on a different device to see if the problem persists. If it does, you might want to pull the app from the App Store to avoid bad reviews and republish it with GameSalad.

- Alex
_________________________________________________________________________________

Target Practice Template
Custom Soundtracks and Sound Effects For Sale
Vertical/Horizontal Level Select Template
Mac Mini For SALE!!!

thegabba

You're right we are going to remove the app from the App Store but we are waiting for an answer from Apple, hoping they can solve the problem in a better way.
We wonder if there's a better way to contact them(we contacted Apple via iTunes Connect).
Thank you again

osucowboy18

I would go ahead and remove it, sometimes iTunes Connect can take nearly a week to respond. You don't want your customers unhappy for a week!

- Alex