Update on Creator 0.9.85 Issues - Professional Extension
Yodapollo
Inactive, Chef Emeritus Posts: 447
Hello, everyone.
I just wanted to give an update on where we stand in regard to issues reported with 0.9.85, and the recent downtime we've experienced on the servers over the last few days.
To begin, I'd like to apologize for any inconvenience and frustration you've endured on account of the recent issues. At the same time, I'd also like to thank you for your patience and your help as we track, diagnose, and resolve the issues reported. As a small token of gratitude, we will be extending all Professional accounts by 2 months. These extensions should be processed by the end of the week.
Now, in regard to the most commonly reported issues with GameSalad 0.9.85, we have some updates to share:
1. Interpolate/Timer Issue - This has, by far, been the most-reported issue with 0.9.85. It appears that we have located and diagnosed the bug, prepared a fix, and the resolution is currently undergoing review. This is our top priority fix, and we hope to have the fix live within the next 48-72 hours.
2. Broken Publishing - We had received reports of .apk's for Android coming back broken after going through our publishing flow. We located this issue, and the fix is live now. If you are still experiencing issues with proper .apk's, please contact us with details via our Feedback form.
3. Delayed sounds on Android - We have been digging into this all weekend, and it looks to be a common issue across all Android SDKs which use OpenAL for audio libraries. We are currently looking into offering support for OpenSL, which should resolve the sound stuttering issue, though OpenSL is not compatible with Android OS' below 2.3. It came down to a choice, and if we had chosen OpenSL, we could not have supported Nook Color or older Android devices.
That's the current standing for the most reported items relating to GameSalad 0.9.85, and as soon as we have further updates, either myself or SaladStraightShooter will notify the community.
In addition, we're working to provide access to prior builds of GameSalad on all future product launches. This should provide users more flexibility to complete projects and update their development environment. We will also be taking steps to expand our support for Professional users, providing a path for clearer, faster answers on urgent issues.
Again, thank you for your patience and understand while we move to make Android as successful a platform for GameSalad developers as iOS has been.
--Yodapollo
I just wanted to give an update on where we stand in regard to issues reported with 0.9.85, and the recent downtime we've experienced on the servers over the last few days.
To begin, I'd like to apologize for any inconvenience and frustration you've endured on account of the recent issues. At the same time, I'd also like to thank you for your patience and your help as we track, diagnose, and resolve the issues reported. As a small token of gratitude, we will be extending all Professional accounts by 2 months. These extensions should be processed by the end of the week.
Now, in regard to the most commonly reported issues with GameSalad 0.9.85, we have some updates to share:
1. Interpolate/Timer Issue - This has, by far, been the most-reported issue with 0.9.85. It appears that we have located and diagnosed the bug, prepared a fix, and the resolution is currently undergoing review. This is our top priority fix, and we hope to have the fix live within the next 48-72 hours.
2. Broken Publishing - We had received reports of .apk's for Android coming back broken after going through our publishing flow. We located this issue, and the fix is live now. If you are still experiencing issues with proper .apk's, please contact us with details via our Feedback form.
3. Delayed sounds on Android - We have been digging into this all weekend, and it looks to be a common issue across all Android SDKs which use OpenAL for audio libraries. We are currently looking into offering support for OpenSL, which should resolve the sound stuttering issue, though OpenSL is not compatible with Android OS' below 2.3. It came down to a choice, and if we had chosen OpenSL, we could not have supported Nook Color or older Android devices.
That's the current standing for the most reported items relating to GameSalad 0.9.85, and as soon as we have further updates, either myself or SaladStraightShooter will notify the community.
In addition, we're working to provide access to prior builds of GameSalad on all future product launches. This should provide users more flexibility to complete projects and update their development environment. We will also be taking steps to expand our support for Professional users, providing a path for clearer, faster answers on urgent issues.
Again, thank you for your patience and understand while we move to make Android as successful a platform for GameSalad developers as iOS has been.
--Yodapollo
Comments
- Alex
-Thomas
Yodapollo
Head Chef
@Fodder76
Very sorry about the experience you had with support. We are, in fact, working on a fix. It's in the final development stages right now, and has not gone through our QA process yet. It is our top priority and we're hoping to have it out in time for the next release.
--Yodapollo
This was found on the second page of this thread:
http://gamesalad.com/forums/topic.php?id=34555&page=2
This also conflicts with what Yoda says about this being the 'top priority'. At the very top of this page he names something else as being the top priority.
Over three weeks ago, I sent in my project that has this issue clear as day, along with a video I took showing the difference between the two devices and haven't gotten much of a response. I don't even know for a fact they were looked at.
Please clarify what is going on with this issue, as Yoda seemed to know all about it 4 days ago. Thanks.
I've uploaded this same app three times over the last couple of days.
Yoda, what I'm I doing wrong.
Thanks.
Calvin
I've also reported to the support some problems with GC leaderboards any news on this?
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3 days ago I sent a project to help desk as requested by Tori. I've had no acknowledgment or further response. Seems pro users often get no response from bug submissions etc. I hope this is something being addressed by the improved Pro Support you mention. I'll email help desk separately about my specific issue.
Cheers, Philip