GameSalad Pro bought - How to activate it?

aiyraaiyra Member Posts: 13
edited April 2012 in Working with GS (Mac)
I've bought a GameSalad Pro License, using PayPal. I've checked my credit card company and the debit is there, and I've also recieved the confirmation email from GameSalad. It has been 11 days now.
The question is: How do I activate my Pro License? Tried out almost every tip and instructions found on the forum (login out and login in, restarting the computer, reinstalling game salad...), and none seem to resolve.
I really would like some support on how do I activate this. We have a finished iOS game just waiting the Pro so we can publish it without the PlayHaven! In fact, we just spent the 299,99 dollars for that option and we can't get it done!
Please, I need a fix on this ASAP.

Best Answer

  • LaurenSaladLaurenSalad Posts: 650
    Accepted Answer
    The GameSalad Support Form is found in the footer of our website. See: Report a bug under the Support Category.

Answers

  • mynameisacemynameisace Hull, UKMember Posts: 2,484
    edited April 2012
    If you click Gamesalad > About Gamesalad does it say your license is Free or Pro?

    Ace
  • aiyraaiyra Member Posts: 13
    If you click Gamesalad>About Gamesalad does it say your license is Free or Pro?

    Ace
    Still says that I'm with the Free license. I'm logged in with my account. Is there a special download for GameSalad Pro?
  • mynameisacemynameisace Hull, UKMember Posts: 2,484
    No, it just automatically adds the Pro features to the build you have.

    Just to make sure (not that I think you're stupid or anything) It has your username at the bottom left hand side of the creator?

    Ace
  • JohnPapiomitisJohnPapiomitis Member Posts: 6,256
    Log out and back into the creator. If it still says free contact support and theyll activate it for you.
  • aiyraaiyra Member Posts: 13
    No, it just automatically adds the Pro features to the build you have.
    Just to make sure (not that I think you're stupid or anything) It has your username at the bottom left hand side of the creator?
    Ace
    Yes, it shows my username =)
    Log out and back into the creator. If it still says free contact support and theyll activate it for you.
    I've already done this like a thousand times =( . I've tried to contact support, but, where is it? I didn't find any emails or forms on gamesalad.com, so this is why I've created this post.
  • aiyraaiyra Member Posts: 13
    The GameSalad Support Form is found in the footer of our website. See: Report a bug under the Support Category.
    Done! I thought that that form was just for bugs, but now I saw the Contact Option.
    So, i've sent my question, but as I'm still counting as free, even that I already paid for Pro, it says that it's going to last some days until I receive my answer. It is possible to rush this process, please, Lauren?

    Thanks in advance!
  • aiyraaiyra Member Posts: 13
    It is done! They activated my Pro Account. Thanks for everyone for help.
  • mmzbrmmzbr Member Posts: 311
    @aiyra Welcome to pro =)
  • GraphicWarehouseGraphicWarehouse Member Posts: 927
    welcome to the elite pro members
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