The update to my app is currently "In Review" at the Mac App Store (for the last 4 hours).... hopefully they let it through like they did the last update.
The way sandboxing currently works in the Mac App Store is that developers can not submit major updates to an app in the App store now unless it includes Sandboxing. Only bug fixes can be submitted all other updates will be rejected. I develop normally and have heard about this a lot in other forums.
There is a emailed response from support on Page one
And you find that answer satisfactory?
My urge for pleasantries is over. If I don't hear something more specific about when we can expect fixes for these issues that have broken publishing today, my next email goes up the food chain.
I just got my Mac app rejected because of this, and personally I'm finding the lack of official response quite worrying. Please could someone update us on what's going on? We are not children (some of us) and need to know where we stand on this issue. I only joined the Mac developer program a couple of weeks ago and would hate to think i've wasted my money.
So come on GS, some of us are trying to make this our profession and the least we expect is to be treated in a professional manner.
I'm writing my email to the CEO as I type this. I have much better things to do with my time but I need to find out why leaving customers in the dark like this is deemed acceptable.
Bumping for official answer or 'head in sand record'... who knows.
The email on page one must be a stock GS response from months ago as it talks of a 'recent Apple change' and even in GS time ......
Sandboxing and the Mac App Store Nov 2, 2011 APPLE
The vast majority of Mac users have been free from malware and we're working on technologies to help keep it that way. As of March 1, 2012 all apps submitted to the Mac App Store must implement sandboxing. Sandboxing your app is a great way to protect systems and users by limiting the resources apps can access and making it more difficult for malicious software to compromise users' systems
I have not seen them rejecting updates (on other Mac forums as well), but I guess it might happen. The official word is that new apps should get rejected, not even sure why some are approved without it.
@SaladStraightShooter - That is a very disappointing answer. One of the selling points - mentioned here on the GS website: http://gamesalad.com/creator - is that you can publish to the Mac App Store. Now what I'm hearing is that GS considers this feature to be insignificant and will not release a hotfix to correct?
This issue isn't directly about you SSS, but you have to realize the stress your user base is being put through when you effectively tell them they can't get paid this week, or next, but not to worry because people are on the case and they'll get around to fixing that bug in due time. I wish you knew the joy of having to sacrifice a week, or more of time(= money) of not having your hard work in the market and what that means to an already fragile working profession.
So I'm sorry, but for a bug of this magnitude please forgive myself, and others, if this standard answer simply is not good enough.
The simple fact remains is that you entitle the subscription version of GameSalad as 'Professional'. This gives the subscriber a reasonable assertion that they'll be able to use the tool for professional means. In this case that means creating and releasing applications for the platforms you have listed on the homepage.
When part of the tool's main functionality is null, it's behoove you guys to fix it as soon as possible as every day without the prescribed functionality is a day that weighs on the user's patience.
What would happen if the actual servers were down? I don't think the same attitude would prevail as this problem would be immediately affecting way more people.
This isn't a simple thing where one can just walk away and take their code elsewhere. Once a user gets in bed with GameSalad they are very much tied to that platform for the entirety of that project, or risk losing an incredible amount of time and effort in the process.
I'm not trying to escalate things, but I think there's a serious disconnect between what GamesSalad and the users of GameSalad deem as fundamental.
I would like to mention that Apple sent out multiple notices to its developers with regards to Mac App sandboxing, they even extended the deadline to allow from more time. I understand that Gamesalad is still beta, but it would be great if in the future something like this is handled in a more timely manner, especially when the issue was given notice beforehand.
Any time scale on this fix? I only ask because I have to make a decision within the next couple of weeks to develop with GS or hop the bus to some other platform as I have been asked to do a couple of OSX apps for 'real' money!
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My urge for pleasantries is over. If I don't hear something more specific about when we can expect fixes for these issues that have broken publishing today, my next email goes up the food chain.
Please could someone update us on what's going on? We are not children (some of us) and need to know where we stand on this issue.
I only joined the Mac developer program a couple of weeks ago and would hate to think i've wasted my money.
So come on GS, some of us are trying to make this our profession and the least we expect is to be treated in a professional manner.
Cheers.
It’s not a bug – it’s an undocumented feature
Bumping for official answer or 'head in sand record'... who knows.
The email on page one must be a stock GS response from months ago as it talks of a 'recent Apple change' and even in GS time ......
8 months ago surely isn't recent.
That is a very disappointing answer. One of the selling points - mentioned here on the GS website: http://gamesalad.com/creator - is that you can publish to the Mac App Store. Now what I'm hearing is that GS considers this feature to be insignificant and will not release a hotfix to correct?
It's not like this issue snuck up on you guys...
Very disappointing.
Should probably remove the title of Mac publishing for pro users, false advertising..
So I'm sorry, but for a bug of this magnitude please forgive myself, and others, if this standard answer simply is not good enough.
The simple fact remains is that you entitle the subscription version of GameSalad as 'Professional'. This gives the subscriber a reasonable assertion that they'll be able to use the tool for professional means. In this case that means creating and releasing applications for the platforms you have listed on the homepage.
When part of the tool's main functionality is null, it's behoove you guys to fix it as soon as possible as every day without the prescribed functionality is a day that weighs on the user's patience.
What would happen if the actual servers were down? I don't think the same attitude would prevail as this problem would be immediately affecting way more people.
This isn't a simple thing where one can just walk away and take their code elsewhere. Once a user gets in bed with GameSalad they are very much tied to that platform for the entirety of that project, or risk losing an incredible amount of time and effort in the process.
I'm not trying to escalate things, but I think there's a serious disconnect between what GamesSalad and the users of GameSalad deem as fundamental.
I would like to mention that Apple sent out multiple notices to its developers with regards to Mac App sandboxing, they even extended the deadline to allow from more time. I understand that Gamesalad is still beta, but it would be great if in the future something like this is handled in a more timely manner, especially when the issue was given notice beforehand.
Thanks!
There are big money here at stake and since this was known since the end of last year maybe it could have been handled differently.
I only ask because I have to make a decision within the next couple of weeks to develop with GS or hop the bus to some other platform as I have been asked to do a couple of OSX apps for 'real' money!