Icon after publishing - working on device, but not in the iTunes

IsabelleK

Hi!
I published a game (as an ad-hoc). On device icon looks very good, but in iTunes it's blank:



I'm just wondering, and I'm afraid that it will look the same after I publish it for App Store, and someone will buy it. Can anyone confirm if this is normal, or is there some bug?

MarkOnTheIron

It is a bug and it is present also on the final builds sent to Apple. I've already reported it to GS but I've never received a reply.

The problem is that a file named "iTunesArtwork" is missing from the published build, that file is the one that shows the icon in the iTunes app.

entersimon

Surely this is a publishing side issue that can be fixed without a Creator update...

I didn't realize this would be a problem even with apps submitted to Apple.

The_Gamesalad_Guru

@gurechan you have a total of 145 posts and don't think IsabelleK will lack anything if you don't help. Besides he was not rude and I think you need to tone down your sensitivity. Do you know the difference between and Adhoc and a distribution build? Get some more time here on the forums earning some strips before you threaten to pull your help. There are plenty of us veterans who know moon and will help. @straightsaladshooter can you tell us the status of this glitch? Thanx.

MarkOnTheIron

@IsabelleK I think we can treat it as an adhoc only issue I just had a game approved by Apple and the icon is showing correctly in iTunes.

I opened the ipa file and now the iTunesArtwork file is present. Probably it is added automatically by the Apple server when it creates the ipa file.

MarkOnTheIron

@JCB I have this problem only with adhoc builds. I've published 4 apps on the App Store since this problem was reported and they look good on iTunes.

IsabelleK

I sent a bug report.

@SaladStraightShooter - can you use your straight shooting colts, to make GS team fix this ASAP?

jdgould

One of my apps was just published with a blank icon too... Hope it gets fixed soon!

ultima

did this just happen today? i published about 4-5 times and they seem to work fine. what i did notice is app store would display 1 icon and on device would display 1 icon, so i made "extra" sure that the icon in gamesalad is the same as the icon in the web-publish, and the same as the one in the itunes connect.

gurechan

Correct me if I'm wrong, but aren't the app store icons the ones you upload in iTunes connect and have nothing to do with publishing?

If so, you would need to check for an issue in your iTunes connect account.

IsabelleK

This is NOT the icon:
1. On the device.
2. In the App Store.

The issue is with the icon after you import a build to iTunes (check the screenshot - there is my apps library, and the new, published app (highlited).

gurechan

Nice attitude dude. With a reply like that, I'm not going to bother trying to help you!!!

IsabelleK

Nice attitude dude. With a reply like that, I'm not going to bother trying to help you!!!

Don't you think that you're overreacting a little bit?

gurechan

NO, I think your tone in the reply you made to my suggestion is rude.

IsabelleK

@SaladStraightShooter @LaurenSalad - any news on this issue? I think this is very simple to fix, and it doesn't require a Creator update.

IsabelleK

@MarkOnTheIron that's cool! Thanks for letting me know

The_Gamesalad_Guru

Thanx Mark!

KnightStar

Hey folks - I recently had an app uploaded to iTunes which was approved and looked great in the store, but when I D/L'd the app, the icon looked faded (like it normally does during the loading + installation) and then proceeded to turn all white.

This is the same with ad-hoc builds as well..

@SaladStraightShooter - any updates on this issue?