App Icon Not Showing

MeaningfulGamesMeaningfulGames Member, PRO Posts: 171
edited October 2012 in Working with GS (Mac)
On my newly released app, any App Store or Game Center links have my app icon showing, but when I download and install the app it is a blank white icon. I made sure both iTunes Connect and GS had my icon loaded up there, so what could be the problem? I thought it was my device but other devices are also having the problem.

Comments

  • UtopianGamesUtopianGames Member Posts: 5,692
    Same here my new FREE game Rolling Bones has just gone live with a white blank icon....fantastic!!! iPad got rejected because of the blank icon :(

    Darren.
  • DanDaMan123DanDaMan123 Member Posts: 216
    when you are in the publishing portal you have to upload the icon
    i had the same problem
  • UtopianGamesUtopianGames Member Posts: 5,692
    Yes i know and i did that :)

    512x512 icon.

    Darren.
  • broccolideebroccolidee Member Posts: 2
    Mine as well, just published my first today and uploaded the icon in the portal, it shows up in the market but when downloaded it shows a white blank in the app drawer.
  • gurechangurechan Member, PRO Posts: 211
    This is a worry. I just submitted my new game yesterday. Hopefully the GS team can shed some light on the issue.
  • broccolideebroccolidee Member Posts: 2
    edited October 2012
    Fixed it, make sure you upload an icon image on both the GS publishing page (right next to app name at the top) and the Google Play portal.
  • MeaningfulGamesMeaningfulGames Member, PRO Posts: 171
    Yeah, while I was publishing my app again I noticed it and stuck the icon in there. Lucky for me >.< But yeah, should be a little more clear since having the icon on iTunes Connect + GS Project doesn't make a difference to that.
  • gurechangurechan Member, PRO Posts: 211
    You guys have me nervous now as I submitted an app to the Apple the other day. I've previously submitted apps with now issues, but are you saying there is an issue with the current publishing system?

    I checked and definitely have uploaded an icon to the GS system (top left of page) and of course in iTunes, just like my other apps that have no icon issue.

    Is there now another area we are meant to upload an icon image?
  • UtopianGamesUtopianGames Member Posts: 5,692
    edited October 2012
    When are you guys pressing on the save (next to the name of your app) cause i tried loads of builds today and couldn't get a custom load image working to save my life.

    I tried...upload icon, edit name save (then fill out the rest) hit generate....also tried upload icon, edit name, add custom splash then save and generate.

    Another problem is i never get to see the publish button next to generate as its greyed out and always have to do a refresh to see it (after 5 minutes to be safe).

    Tried firefox and safari but its still the same.

    Anyway i hope they fix it soon so its easier and we don't end up with an app with no icon or loading screen.

    Darren.
  • IcedBIcedB Member, PRO Posts: 384
    I have the same issue. Any updates?
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