White boxes where actor should be?

bobtheturtle

Hi,
I published a game on the app store, and had one of my users say that there is a white box, where a bridge should be.

I know a white box appears when you delete the asset from the images, or make a change to it. However I never deleted or edited the bridge asset. It also shows up fine on viewer and when testing on mac. If someone could help me out, i would appreciate it, because I don't know what is wrong.

LooseMoose

Did you have an iphone/itouch to test the game on before you submitted it?

The only thing I can think of is the image is somehow bugged. Try deleting the bridge image from gamesalad then save your game and close it. Then rename your image file and open GS back up then import image again and re-apply it to your actor.

However if you don't have a device to test the results on you won't be able to tell if it fixed it.

bobtheturtle

thanks Kyukon, I just did what you told me too. I will let you know if it works soon.

jkg1856

Any word on how this worked? I'm having the same problem.

tenrdrmer

This happens when you replace an image file with the same name but not exactly the same in regards to Capitalization. For example. image.png, Image.png, image.PNG are all seen as the same file on the Mac. But on the iPhone/iPad Its seen as 3 different file names.

Socks

This happens when you replace an image file with the same name but not exactly the same in regards to Capitalization. For example. image.png, Image.png, image.PNG are all seen as the same file on the Mac. But on the iPhone/iPad Its seen as 3 different file names.

Very insightful stuff tenrdrmer ! Useful to know.

Does this issue show up on an Ad Hoc / in the viewer ? (not near a computer right new to test).

tenrdrmer

@socks yes anything running on the device is affected. If I ever have this happen its the first place I look and 99% of the time has been the issue.