Windows 8 Store app submissions don't meet requirement 3.2 - CRASH

8BitAvrin

Hey there, I've been trying to submit a few of the apps I've made with GameSalad to the Windows Store, but I keep running into problems. Right now all of my apps are failing at the Content Compliance level due to them not meeting requirement 3.2. I've been able to fix the other errors I've received, but I keep running into the 3.2 crashing problem. On the PDF in the crash report they're saying the app crashes when you click on Support or Terms of Service in the Windows charm settings area. Also on one of the apps they're saying it crashes when you hit an item which didn't happen when I submitted it the first time.....
I'm able to generate everything fine, and I know the importance of having matching IDs, package names, and links to my privacy policy and support page. Also looking at the stats on my website, I see there's an increase on the hits on my privacy policy & support/contact page on the days they're testing them so.....what's going on? I've entered the links with and without the www. even just in case.

Has anybody had any success getting apps approved on Windows using an Apple computer that doesn't have Windows 8 installed? Has anybody ran into the problems I've noted above and found a fix?

Here's the note I've received from the testers;
The app crashed during our review. If we were able to capture a crash report, we have provided it to you.

atxryan

Hey @8BitAvrin, I just sent you a PM.

I can't guess what exactly is going on if you've got the links correct. Other GameSalad developers have published in the Windows Store, but I don't know if anyone has done so without testing at all.

jonmulcahy

how long ago did you generate your apps, this was a bug that was fixed only a short time ago:
http://forums.gamesalad.com/discussion/comment/370345/#Comment_370345

8BitAvrin

Hey @atxryan I replied to your PM. Thank you.

@jonmulcahy I generated them for Windows 8 last week and then once again a couple days ago for one of them. So yea it was after the issue was supposedly resolved. The issues in that post are exactly what I'm mainly running into though. Thanks

LittlePhoenix

Hi @8bitAvrin,@jonmulcahy,@atxryan
I've been using the latest version of Gamesalad for the Mac to create and upload my game to the publishing site.

I then download the Win 8 build of my game from the Gamesalad publishing portfolio on my PC laptop running Windows 8 and the Chrome browser.

I then sign and test the game on my Windows 8 machine and the game works great, but during testing the app crashes 70% of the time when testing the windows charms setting URL links.

I heard about the live publishing fix for this bug and got excited and "republished"(re-generated) them only to see the issue still present.

jonmulcahy

@straightsaladshooter can you verify the fix is in place?

LittlePhoenix

@straightsaladshooter and @jonmulcahy
Thanks guys (let me know if QA verify that, cheers)

selectsoft

@SaladStraightShooter

So are we good to go for Windows Apps?

8BitAvrin

@LittlePhoenix @SaladStraightShooter @selectsoft

I've republished some of my apps after the problem was supposedly fixed, but some of them are still being rejected because of the 3.2 crash. The reliability report states that the crash happens when the tester clicks on a link from within the Windows Charm (i.e. Support, Terms of Service, etc.)

Good luck with your submissions to the Windows Store. This has been a big hit or miss issue with my apps so far.

jonmulcahy

@LittlePhoenix @SaladStraightShooter @selectsoft

I've republished some of my apps after the problem was supposedly fixed, but some of them are still being rejected because of the 3.2 crash. The reliability report states that the crash happens when the tester clicks on a link from within the Windows Charm (i.e. Support, Terms of Service, etc.)

Good luck with your submissions to the Windows Store. This has been a big hit or miss issue with my apps so far.

have you attempted to publish since 10.2 was released? I think that had a fix as well.

8BitAvrin

@jonmulcahy yeap, I've tried with builds published after 10.2 was released, and I'm still running into the same result.

LittlePhoenix

@jonmulcahy @SaladStraightShooter @selectsoft @8BitAvrin @Mantiz_Developers
@BobD

Hi people, I've been testing my Win8 app today after republishing using Gamesalad 10.2 for Mac.
The Windows charm settings links are NOT crashing the app! so yay! (the fix is working this time)
I'll submit to Win8 Store and see how I go this time.

8BitAvrin

@atxryan @jonmulcahy @LittlePhoenix @SaladStraightShooter @selectsoft

Well I managed to get a newer port approved on the store two days ago, but the other one I submitted got rejected for the 3.2 charm crash again.

However, one of my apps on Windows has been in the Top 100 paid games section for at least a week. http://8bitavrin.com/2013/03/21/jumbo-egg-hunt-top-100-paid-games-on-windows/ Still hanging in there too!
So I guess all the back & forth has kind of been worth it.

Good luck with your publishing!

atxryan

Awesome. I just downloaded your Jumbo Egg Hunt game, to give it a little longer boost in the Top 100!

Also, you should link to your app's store page in your blog post.

8BitAvrin

Nice, thank you @atxryan - updated the blog post with a link too, thanks. Hopefully the new one, Jumbo Egg Hunt 2, will be approved on there soon. It's way better than the first one.

reginald.bernardin

@8bitavrin
hey I have been getting the same issue for weeks now with windows 8. I only have one app to submitt to the store but it keeps giving me the 3.2 crash error. I have gamesalad 10.2 also.

selectsoft

@SSS

So what's the story here? Is this going to be fixed?

8BitAvrin

@reginald.bernardin
yea some of my apps are still getting the 3.2 rejection as well, but some were approved after resubmitting them a couple of times. I added notes to the testers in my resubmissions, but I'm not sure if it helped or not though since some are still getting rejected....

Good luck!

jonmulcahy

When you side load your app n your test environment, does the charm crash?

LittlePhoenix

@atxryan @jonmulcahy @LittlePhoenix @SaladStraightShooter @selectsoft @reginald.bernardin @funkyj4ever @Slowboy @BobD @beefy_clyro
Finally got my app in the Windows Store and I'm feeling really good about using Gamesalad! just bought another years subscription.
Below is the link if you have young preschool kids they might like it ;-)

http://apps.microsoft.com/windows/app/cutie-monsters-jigsaw-puzzles/f18246fc-4844-4dcb-8bc9-c5ece7311bb1

atxryan

@LittlePhoenix
Congrats! Make sure you take advantage of the Keep the Cash promotion for $100 per app. http://rj.cx/win8keepthecash

LittlePhoenix

@atxryan
Thanks I will :-)

8BitAvrin

@LittlePhoenix

Congrats on the release! Your app looks very nice. I was on my Kindle this morning and noticed that it's currently the free app of the day on Amazon and #1 too. Nice, good job!

LittlePhoenix

@8BitAvrin
Cheers Mate :-)