GameSalad team not responding

HauschildStudiosHauschildStudios Member, PRO Posts: 71
in Working with GS (Mac)
Hi GameSalad forum

Twice now I've contacted the GameSalad team regarding whether it would be possible for them to send me an HTML5 version of one of my games. However, I haven't received a response from them yet even though it has now been almost three weeks since I contacted them the first time.
Do you know if the reason of this is that they don't reply directly to my email address but post the answer somewhere else?

Any help will be greatly appreciated :)

Comments

  • SlickZeroSlickZero Houston, TexasMember, Sous Chef Posts: 2,870
    Did you check your spam folder? Other than that, it may be because they don't offer that service outside of Arcade right now. Arcade embedding is the only HTML5 version of your game you can get at the moment.
    Warning There was an error rendering this rich post.
  • HauschildStudiosHauschildStudios Member, PRO Posts: 71
    ok then i just will try waiting
    thanks
  • MeruChakraAusMeruChakraAus Member, PRO Posts: 38
    Yes, they are not responding to me also.... :(( I need to change my user name but cannot access my profile. User name has a space, because of this, I cannot generate app!! :(
  • MeruChakraAusMeruChakraAus Member, PRO Posts: 38
    can anyone help me?
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    you'll have to submit a support request or message one of the guys directly. SSS used to take care of this, but he's gone.

    Send and Receive Data using your own Server Tutorial! | Vote for A Long Way Home on Steam Greenlight! | Ten Years Left

  • HauschildStudiosHauschildStudios Member, PRO Posts: 71
    Jeah it's verry unprofessional
  • mmzbrmmzbr Member Posts: 311
    edited November 2013
    Same here, I want to back PRO (I just want update my gamesalad games), sent 2 emails to support to check a propose in my payment method and no answer. I´ve working with Unity now but its a shame to be treated like that after you support them in the past when Gamesalad was U$ 499.
  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250
    Send me a PM and I can assist you guys.
  • dgackeydgackey Austin, TXInactive, PRO, Chef Emeritus Posts: 699
    Hey folks, @jonmulcahy is right, the best way for us to log requests and serve people in a timely fashion is by going to the support page and opening a ticket.

    If you have already done so and have not received a response, please let me know directly: danm@gamesalad.com.

    It sounds like a few of you have experienced subpar response and service from GameSalad. I apologize if that is the case. We try to monitor the forums as much as possible, but everyone from GS who responds here is also responsible for a lot of other things and we just can't see everything.

    Thanks,


    Dan

    Dan Magaha · COO · GameSalad, Inc · danm@gamesalad.com

Sign In or Register to comment.

© Vanilla Keystone Theme 2025