My app was rejected for crashing on an iPad

alexanderdoubleu

I tested adhoc and it worked just fine…heres what apple had to say.. does this mean I should just reduce my memory…my app was 19.8 gb …they only specified it crashed on an iPad…does this mean it worked on iPhone and iPod? I made my game for the iPhone landscape on game salad….please help i'm going crazy

2.1: Apps that crash will be rejected
2.1

We found that your app crashed on an iPad running iOS 7.0.4, which is not in compliance with the App Store Review Guidelines.

The app crashes few seconds after launch.

Your app may encounter this issue if it is using too much memory. To learn more about iOS memory usage and how to track memory usage and leaks, please see the Memory Usage Performance Guidelines.
For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. Please be sure to:

- include the complete details of your rejection issues
- prepare any symbolicated crash logs, screenshots, and steps to reproduce the issues for when the DTS engineer follows up.

For information on how to symbolicate and read a crash log, please see Tech Note TN2151 Understanding and Analyzing iPhone OS Application Crash Reports.

If you have difficulty reproducing this issue, please try testing the workflow as described in Technical Q&A QA1764: How to reproduce a crash or bug that only App Review or users are seeing.

artfish

@Alexanderdoubleu 19.8 gb is most likely the problem. That wouldn't even fit on my iPad. (16gb) :-t

tatiang

I tested adhoc and it worked just fine…

Which devices did you test it on? Did you test it on an iPad and if so, did it ever crash?

alexanderdoubleu

@tatiang no did not test it on the iPad i know it was stupid that i didn't but i didn't have one available ): @artfish so if they didn't specify that it didn't work on the iPhone and iPod does this mean that it worked fine on those devices?

natzuur

Whoa is it really 19.8gb? or is it 19.8mb? almost 20 gigs is like the size of a massive PC single player game with cutting edge graphics haha.

alexanderdoubleu

@natzuur whoops sorry yea mb I don't know why I typed that lol

tatiang

The App Store Review Guidelines state that:

2.10
iPhone Apps must also run on iPad without modification, at iPhone resolution, and at 2X iPhone 3GS resolution

If you're serious about app development you'll need to find a way to test your apps on all required devices. If you can't afford to purchase those devices, I suggest looking into TestFlight.