Tizen - Binary replacement upload results in "saving failed"

BigDave

It may be already answered somewhere but I could not find it.

My app has been rejected because the back button issue.
I fixed it regarding the cook book.

When I try to upload the new binary it says "saving failed" at the end of he loading process.

I read in this forum that you have to delete the old binary.
But I can't find these option on the tizen page.

How to delete an already upload binary?
Or should I delete the whole app project on the tizen page?
In this case will I still be able to use the app name again?

Thank you

slowcut

Hi, I had no problems re-uploading my binaries to Tizen...
maybe you should log out and log in again and try another time, maybe there was something wrong with your connection.
You can upload a new binary without deleting the old one...
I have not tried, but there could be the possibility, that your app-name is locked if you delete your game from Tizen (for a certain time i think)

jonmulcahy

yea i had apps rejected a few times, never had to delete the old one, just uploaded the new one.

how large is the file? a few of them I had to upload a few time since my internet was acting spotty

beefy_clyro

I'm getting the same problem! Most frustrating! My game is only 25mb, tried a released creator, a nightly build, increasing app version number, all to no avail! If i use it as a new app they accept it fine.

I have logged a ticket with Tizen who have responded with;

Dear Customer,

Thank you for contacting Tizen Store. We appreciate the opportunity to assist you.

We would like to inform you that your case has been forwarded to our relevant department with the highest priority, thus we expect the final solution within several days.

We would like to ask you for patience and we can assure you that you will get notified about the outcome as soon as we get the feedback.

We are sincerely sorry for the inconvenience it has caused and your generous understanding is deeply appreciated.

If you have any further questions, please do not hesitate to contact us.

Thank you for using our services. Your satisfaction is very important to us.

BigDave

@beefy_clyro
got the same respond from tizen as you.

@jonmulcahy
My file was previous 22.5 mb and the new one 23 mb.

@slowcut
True its to risky.

------------------

It worked now!

What I did was:

1. Deleted the workspace folder of my project
2. Deleted the folder in the Tizen IDE
3. Imported the .wgt again
4. When I built the project I was getting sure to have the project folder selected. ( which i might had missed the last time)
5. I went to the rejected file on Tizen used the button modify and the upload started.
6. It worked!

Mistake source:
I guess it might was because I did not really correctly rebuild the .wgt the last time and tried to replace the same .wgt with the old .wgt.
Just a guess but may be worth a shot if you have the same issue.

Thanks to everyone!
Dave

quantumsheep

I sent four games in, got three approved in just a couple of days.

The last one had the 'back' issue. An easy fix!

The process went as follows:

Fixed my GS file.
Publish to GS.
Chose 'update' intend of 'create new game'
Picked the appropriate file from the list.
Changed the version no. from 1.0.0 to 1.1.0
Clicked 'Generate'.
Almost immediately had a new .wgt file (this always makes me suspicious!)
Clicked the Download button.

Opened up Tizen IDE
Went through the process to import my newly downloaded file - it failed to import as I already had the original version there.
Picked the old game in Project Explorer - right clicked and chose 'Delete'
It asks if you want to delete all that game's files from the computer - I clicked 'yes'.
Tried importing again.
Imported fine.
Ran it through the simulator to check it's working. Working fine.
Build Project.


On the web site:
Logged in - went to the list of my games - found the rejected one and clicked on its 'reject' status.
It comes up with some text essentially saying 'would you like to resubmit?'. I clicked 'yes'
The next screen is your game's submit screen - I found where the binary was (it's near the top) and clicked 'add binary'.
I uploaded the new .wgt file - it's number changed from 1.0.0 to 1.1.0 so I'm assuming it uploaded fine.
Checked and proceeded through the submit process - very easy as everything was already filled in from before!
Prayed to the Tizen Gods it all goes though ok


Hope that helps someone!

QS =D