[SOLVED] Cannot purchase pro version

niksen

Hello, I'm Indonesian, but now i live in malaysia. I tried to purchase pro version with 3 methods: indonesian credit card, paypal, and malaysian internet banking, but all of methods is declined, even the payment information was correct. When i'm in malaysia i tried to purchase with indonesian credit card, but declined, i think maybe the system think that my credit card is thief, then i tried to purchase again in Indonesia, but the system also declined. I used firefox and chrome for the browser. I already contacted GameSalad support, but no response, i also contacted the ultimatepay but the answer was no help. Please share the solution to fix this problem.
Thank You

jamie_c

I'd contact support directly, they don't always monitor the forums.

Here is a direct link to support: https://help.gamesalad.com/hc/en-us/requests/new

niksen

problem solved! i had contacted gamesalad support.