android apk "not signed correctly"

followed all instructions to make keystore and sign apk.

game works fine on my phone (galaxy s4), my wifes phone (same), and on a friends phone (HTC One). All downloaded through google play and game works great.

But people are leaving negative reviews on game saying they cannot download it onto their phone off the play store and it says "package file was not signed correctly". I am using the gamesalad v11 to sign and align the generated APK. And used terminal to make the keystore.

This is happening on all THREE games I've made with gamesalad. So to try to fix it, I've decided to use apksigner to manually sign and align the apk files instead of gamesalad, as gamesalad is obviously defective.

Upon using apksigner, it will not "validate" the apk before zipaligining it,saying that "verification failed." And it lists a bunch of assets in the APK saying "bad" next to it and some say "good."

So it seems either the gamesalad software or the generator on the website are making bad APK files.

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