There is something wrong with our servers

pinkio75

Hi,
i've this problem in publishing portal, when i try to generate my App, after the refresh i see this error message:

There is something wrong with our servers. Contact us and reference publish request [dfca10f8-b4e9-4c6c-8434-779e15165d0d].

adent42

@pinkio75 when an error comes back, it usually means the servers are overall fine, but you should put in a support ticket so we can work on the issue and ask you questions about the project. Please put in a support ticket and send me the link when you've done so. In the support ticket, it also helps us out a lot if you include a link to the publishing portfolio page for your game.

pinkio75

yes, i've open a support ticked about this issue, GS reply me that i've some images corrupted...

pinkio75

Yes, i've checked all images and now works fine!

adent42

Yes. The image library we use on the server is sensitive to image corruption that most desktop packages ignore. Ignoring this image corruption can open us to security vulnerabilities, so we ask that users use a desktop image viewer like Preview or Photoshop to re-save the broken image, which usually repairs the issue. We're also working on finding safe ways to work around this issue and better error messages to let you fix this issue on your own.

pinkio75

ok, thanks