Does Support get back to you if you are a pro member with an issue?

natclarke

I sent this support issue on the 19th of october with a response that gamesalad had received it but have had no response.

I have an app that I would like to show only as portrait size on a Windows 8 tablet.

When I load it to the surface it shows in portrait on the landscape screen. So it does not fill the whole screen.

When I sign all other apps it lets you select the orientation.

How do I get it to fit in portrait mode on the surface? I built it as an ipad app with universal stretch.

I have checked the code for each scene at the autorotation is set to portrait only.

I am using the latest gamesalad RC to test and have also tested in 11.1 stable version

thanks

Natalie

BlackCloakGS

What is your ticket number?

natclarke

8502

thanks

Lovejoy

I would like to add that the latest stable version is 12.10

Braydon_SFX

I almost always (except for one time) get a response within a business day or two.

BlackCloakGS

@natclarke sorry for not getting back to you we are still investigating the issue. I will have some one from CS send you an update in the ticket.

natclarke

Thanks.