Publishing Bug: Alpha is not recognized - Shows white boxes

BigDaveBigDave Member Posts: 2,239
edited December 2014 in Working with GS (Mac)

Since the beginning of this week all builds created through the gamesalad publishing page result in ignored alpha areas in the adhoc builds. White frames visible. It all started when I built the first game at the beginning of the week and got a "web" file instead of a game file. After that all future build had this alpha problem.

Tested it with 3 different game projects.
This did not happen the previous week.

Anyone else having this problems?

Comments

  • Case86Case86 Member, PRO Posts: 35

    Nope not here, had a few adhoc test yesterday, but no problems with alpha areas.

  • JPGamesFactoryJPGamesFactory Member, PRO Posts: 174

    Yes, today i have this problem.
    Last week with the same project no problem, but today after generate app, there are white box and white area in some image

  • game ongame on Sun Valley, California Member, PRO Posts: 79

    Yes in an update I did for my game three characters start up as white boxes.

  • JPGamesFactoryJPGamesFactory Member, PRO Posts: 174

    i open a Support a Ticket

  • jorkosjorkos Member, PRO Posts: 353

    Yes i'm having this issue now - very problematic for my artwork!

  • PhilipCCPhilipCC Encounter Bay, South AustraliaMember Posts: 1,390

    @BigDave‌ May I ask what you are using? RC 0.12.13 or Stable 0.12.10?

  • jorkosjorkos Member, PRO Posts: 353

    @PhilipCC I'm having the same issue with both versions

  • BigDaveBigDave Member Posts: 2,239

    Using:
    0.12.10

    I think its a bug on publishing side. Since it appears correct in the simulator
    just on the device the bug appears.

    They might update something on the publishing page?

  • BigDaveBigDave Member Posts: 2,239
    edited December 2014

    @JPGamesFactory
    can you link the ticket please

  • BigDaveBigDave Member Posts: 2,239
    edited December 2014

    Thats how the bug looks like, white boxes - no alpha


  • JPGamesFactoryJPGamesFactory Member, PRO Posts: 174

    The link : https://help.gamesalad.com/hc/requests/9851
    Monday I pubblished the same app, and everything works properly

  • JPGamesFactoryJPGamesFactory Member, PRO Posts: 174

    Yes, the same for me @BigDave

  • BigDaveBigDave Member Posts: 2,239

    "oops.
    The page you were looking for doesn't exist
    You may have mistyped the address or the page may have moved."

  • JPGamesFactoryJPGamesFactory Member, PRO Posts: 174

    oops i open private support ticket that you can't seen.
    what is the link you are referring to?

  • BigDaveBigDave Member Posts: 2,239

    Ah you can somehow also create "bug" tickets. I will also open privat ticket then

  • ChechesoftChechesoft Member, PRO Posts: 171

    Are you using 8bits/channel pngs? Game salad have this kind of issues when not.
    If working with photoshop, change the image mode from whatever XXbit/channel to 8bits/channel for every image used.

  • JPGamesFactoryJPGamesFactory Member, PRO Posts: 174

    Thanks,but My image are already 8bits/channel
    Monday I pubblished the same app, and everything works properly

  • jorkosjorkos Member, PRO Posts: 353

    I agree with @BigDave‌ I think this is on the publishing side.....something has changed!

  • BigDaveBigDave Member Posts: 2,239
    edited December 2014

    Can you have a look
    @dgackey‌

  • ForteForte Member, PRO Posts: 297

    I also am experiencing this problem. So it's a publishing problem from what I've read?

  • NimbleBugNimbleBug Member Posts: 483

    Don't select (untick)resolution independent on project and then republish it and see" if it is selected,it worked for me .

  • JPGamesFactoryJPGamesFactory Member, PRO Posts: 174

    Hy @NimbleBug , i don't undertand.
    I must deselect the RI in the creator and select it in the publish page?
    or totally unselect RI ?
    But i need RI !!!

  • JPGamesFactoryJPGamesFactory Member, PRO Posts: 174

    Game salad team resolve my issue!
    I repubblish and now all work properly!

  • BigDaveBigDave Member Posts: 2,239
    edited December 2014

    Yeah its fixed for me too now!

  • NimbleBugNimbleBug Member Posts: 483

    It was fixed now , with ri checked also it is working

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