Chartboost Ads not showing up

MattButlerStudios

My app has failed its review 2 times now due to Chartboost ads not showing. During my first test the ads worked, but now no Chartboost ads are being sent over. I know it is enabled in my app but it seems to be an issue on Chartboost' side. Does anyone else have this issue?

Braydon_SFX

I've never heard of it before. I'll tag @BlackCloakGS‌ and @adent42‌ to see if they have any ideas. You may want to get in contact with Chartboost, too...

MattButlerStudios

@Braydon_SFX‌ Ok thanks. Another weird thing has just happened. The ads are now working, but only show every other time. One time I will see an ad, and the next time all I see is a spinning icon that I made for switching the scene to an ad.

Braydon_SFX

I assume you're requesting an ad, but it's not being served. This is common, sometimes the fill rate of ad requests is not 100%.

MattButlerStudios

@Braydon_SFX‌ Would that be true even on Test Mode? That is the setting I am currently using for this app on Chartboost.

Lovejoy

@Braydon_SFX said:
I assume you're requesting an ad, but it's not being served. This is common, sometimes the fill rate of ad requests is not 100%.

This.

Also, a little hint and advice. If your using Chartboost, there is no need to spam ads every death or however you set it up. Since it mostly pays per installs, all you are doing is ruining the gameplay experience. Set it up for after every 4 plays or so and you will see better results, and won't have a problem with fill rate and ads not showing.

MattButlerStudios

@Lovejoy‌ thanks for the insight. Even though it is after every 2 plays, it really isn't much since the gameplay itself lasts the same duration each time it is played. I guess it was just a fill issue even with the Test Mode enabled. I'll hope for the best on this review!

Lovejoy

@MattButlerStudios said:
Lovejoy‌ thanks for the insight. Even though it is after every 2 plays, it really isn't much since the gameplay itself lasts the same duration each time it is played. I guess it was just a fill issue even with the Test Mode enabled. I'll hope for the best on this review!

Get some screenshots of the ads showing up and attach them to the resolution center, also mention the 2 plays. The review team will look at it and re review your game.

MattButlerStudios

I told them about the 2 plays one other time when it was rejected. That is when the ads were acting up. I should attached an ad screenshot now to help them out. Thanks