Pro Membership Login & Export Problem

laedrizar@gmail.comlaedrizar@gmail.com Member, PRO Posts: 7
in Tech Support

Hello All;

I bought Game Salad Cretor Pro to spesifically publish my game. After I have bought that, I can't publish because it keeps telling me I'm not logged in. I restarted my pc, restarted program, logged in/out and still each time I try to publish says "You're not logged in" and kicks me out. I just payed up so this is uber frustrating.

Thanks in advance

Comments

  • laedrizar@gmail.comlaedrizar@gmail.com Member, PRO Posts: 7

    I just realized I can't open a ticket about publishing too, whenever I click on help page it logs me out :)

  • tatiangtatiang Member, Sous Chef, PRO, Senior Sous-Chef Posts: 11,949

    A couple suggestions:

    1. Try clearing the browser cache and logging in again.
    2. Contact Support at http://gamesalad.com (there is a new chat window that pops up) or http://support.gamesalad.com.

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  • laedrizar@gmail.comlaedrizar@gmail.com Member, PRO Posts: 7

    Thank you I will try this and get back to you.

  • laedrizar@gmail.comlaedrizar@gmail.com Member, PRO Posts: 7

    @tatiang said:
    A couple suggestions:

    1. Try clearing the browser cache and logging in again.
    2. Contact Support at http://gamesalad.com (there is a new chat window that pops up) or http://support.gamesalad.com.

    No, it doesn't work.

  • LovejoyLovejoy Member Posts: 2,078

    @laedrizar@gmail.com said:
    No, it doesn't work.

    What didn't work? clearing the cache and relog? The support chat window ? Submitting a support ticket at http://support.gamesalad.com/ website? OR all of the above?

    Fortuna Infortuna Forti Una

  • laedrizar@gmail.comlaedrizar@gmail.com Member, PRO Posts: 7

    @Lovejoy said:
    What didn't work? clearing the cache and relog? The support chat window ? Submitting a support ticket at http://support.gamesalad.com/ website? OR all of the above?

    clearing and cache and relog didn't help me, I opened a ticket, will simply have to wait for people to get back to me.

  • LovejoyLovejoy Member Posts: 2,078

    @laedrizar@gmail.com said:
    clearing and cache and relog didn't help me, I opened a ticket, will simply have to wait for people to get back to me.

    Gotcha, yes its Sunday today so I'm sure you will be reached by tomorrow or the next, depending if the staff got a 3-day weekend or not for 4th of July.

    Fortuna Infortuna Forti Una

  • GeorgeGSGeorgeGS Member, PRO Posts: 478
    edited July 2015

    Friday was our holiday so we'll be in the office tomorrow.

    Are you using the latest Windows version 13.28? That should have fixed the issue where the publishing page wasn't getting the correct information.

  • laedrizar@gmail.comlaedrizar@gmail.com Member, PRO Posts: 7

    @GeorgeGS said:
    Friday was our holiday so we'll be in the office tomorrow.

    Are you using the latest Windows version 13.28? That should have fixed the issue where the publishing page wasn't getting the correct information.

    Hi, it says my version is 13.27 but when I check for updates it says my software is upto date. Should I uninstall and re download it?

  • laedrizar@gmail.comlaedrizar@gmail.com Member, PRO Posts: 7

    For all who might encounter this problem later, reinstalling solved my problem. Note that the version was showing up to date but it wasn't. I encountered this problem on Windows. I guess topic can be closed now and thanks for really fast support.

  • cherrywtzcherrywtz Member, PRO Posts: 40

    @tatiang said:
    A couple suggestions:

    1. Try clearing the browser cache and logging in again.
    2. Contact Support at http://gamesalad.com (there is a new chat window that pops up) or http://support.gamesalad.com.

    Facing the same problem for past couple of days..still it isn't resolving...i use 0.13.28,
    i even tried clearing my browser cache.
    how to report in support(pro publishing and pro creator) if it don't even log in :/
    please help needed :/

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