unexpected bugs in some devices

bernardo.chuecos

So after publishing my first game and getting my first bug report, I have also had my first panick attack as I simply have not been able to recreate the user's bug in my own device or in the GS preview. The user has a different android device than mine, and he seems to be experiencing some problems that I do not, and I was just wondering has anyone ever had a similar problem? How do I fix something if I cannot even see if it is broken? Could it be due to the user's phone performance? One of the problems the user reported was an actor did not show, and that actor is supposed to be spawned after a timer goes up, could it be his phone's performance is affecting the timer?

PS. One of the problems the user experimented was he could not change one scene using a back button, I asked him if an ad popped up and he told me he has adblock. I've noticed that when an interstitial ad does not load the scene will not change until it does, could adblock be the problem for that specific bug?

Armelline

Yes, and yes. If you're using timers and the users device is much faster or slower than yours, that can throw off timers if they aren't "Run to completion", particularly if the timer is in a rule that may or may not be true when you expect the timer to run. You'll need to provide a lot more detail though if you want any help pinning that bug down.

As for the ads, perhaps ask him if that bug still occurs when ad block is turned off.