Trouble with GameSalad Viewer (Kindle)

AnaBradley

I am having issues with the GameSalad viewer on Kindle Fire. I have no issues connecting to the GameSalad viewer on my iPhone or iPad. Up until today, I have had no issues connecting to the Kindle.

I have restarted the Kindle several times. I have also killed the app several times. I have restarted my computer, and restarted the GameSalad software. I have double and triple checked they are on the same network. I have also tried using a different network.

Sometimes it says "Connected to wifi - Waiting for GameSalad Creator" and other times it says "Connected to wifi - GameSalad Creator not found" however it never shows up in GameSalad as a device I can preview on.

Again, it worked fine until today, and then suddenly stopped working. I don't see how it's relevant, but incase it is, my trial expired and I purchased a pro account between when it last worked and now.

Also: it says "Listening on USB" which I assumed meant I could just plug in my device to USB to preview the game. Less convenient than wifi but whatever. So I tried plugging it in, and it still didn't show in GameSalad creator.

Any ideas?

jonmulcahy

Try uninstalling the viewer and game salad, reboot both, and reinstall both?

AnaBradley

Reinstalled on both the kindle and my computer, but still won't connect. Still no trouble connecting to my other 3 devices. Its really weird because it use to work on the Kindle too.

Any other ideas? I'd still like to test on this device.

The_Gamesalad_Guru

You're a pro member so publish out an adhoc an side load it for now

AnaBradley

I know that's an option (and something I plan to do to test before releasing) but it's a pain to do every single time I just want to check something small on the kindle, and doesn't really explain why the viewer has decided not to work.

The_Gamesalad_Guru

@AnaBradley said:
I know that's an option (and something I plan to do to test before releasing) but it's a pain to do every single time I just want to check something small on the kindle, and doesn't really explain why the viewer has decided not to work.

Your best bet is to contact support using the blue chat bubble

AnaBradley

Thanks, I did that and we were able to get it going on the viewer via USB. Not as handy as the wifi but better than republishing every time