Gamesalad discount down?

justinodunnjustinodunn Member, PRO Posts: 226
in Working with GS (Mac)

When I try to access the discount page / student discount in the purchase buy now section, it gives me this error.

"We're sorry, but something went wrong.

We've been notified about this issue and we'll take a look at it shortly."

Any word on this?

Comments

  • jamie_cjamie_c ImagineLabs.rocks Member, PRO Posts: 5,772

    @ForumNinja. Just tagged him so someone official see's this...

    http://jamie-cross.net/posts/   ✮   Udemy: Introduction to Mobile Games Development   ✮   Learn Mobile Game Development in One Day Using Gamesalad   ✮   My Patreon Page

  • adent42adent42 Key Master, Head Chef, Executive Chef, Member, PRO Posts: 3,179

    Try now. I don't have the test data set up to make sure my fix works, but basically I had to invalidate your last request with our verification service because it was too old. Hopefully that clears things up so you can check again.

  • gingagaminggingagaming FREELANCE GS DEV Member Posts: 1,685

    Worked fine for me. Another year subs paid up for a nice discounted price! Thanks GS

  • JapsterJapster Member Posts: 672
    edited November 2016

    This is exactly what I was mentioning back when I asked Alexandra to cancel the auto-renew - @adent42 @ForumNinja - can you please ask Alexandra to check my messages, or possibly contact me directly to sort this out for me? - thanks....

  • jasonnowakjasonnowak Member Posts: 67

    Do we need to cancel our auto-renew to get this discount?

  • JapsterJapster Member Posts: 672
    edited November 2016

    @jasonnowak said:
    Do we need to cancel our auto-renew to get this discount?

    ...and this is EXACTLY why I was peed off last year, as it happened shortly after I renewed, and GS wouldn't apply it back, so this year I asked Alexandra to cancel/downgrade my auto-renewed subscription back when it happened - Not being given it once was bad enough, but not 2 years in a row!!... ...Alexandra's been trying to help (I was intending to drop to Basic as I couldn't justify another year of PRO at full rate, given my release rate of 1 app a year), and been online a few times since I messaged, but apparently not seen my messages, and time's ticking... getting concerned I might miss it again... @adent42 @ForumNinja - can someone please respond, or nudge Alexandra to him/let her know I've messaged them 2 days ago please??

  • gingagaminggingagaming FREELANCE GS DEV Member Posts: 1,685

    @jasonnowak said:
    Do we need to cancel our auto-renew to get this discount?

    You have to do a few steps unfortunately. I canceled my auto renew and there was still no option so I asked @ForumNinja via GS chat and he had to refund the current month pro-rata so I had no subscription in place at all and then I was able to make the years purchase.

    It was very longwinded really. It would be better if we could just buy month or year blocks at any time and have it top-up your current expiry date. But I guess GS like subscriptions as people forget to cancel them. We have all done it with TV packages and other subscriptions so its a good business model to have I guess!

  • fmakawafmakawa Member Posts: 565

    @Japster its thanksgiving. forget about it till tuesday

  • PhilipCCPhilipCC Encounter Bay, South AustraliaMember Posts: 1,390

    @fmakawa said:
    @Japster its thanksgiving. forget about it till tuesday

    Yeah, right! The offer expires midnight on the 27th according to Bowlboy's email. :s

    @adent42 So, what can you do about that... please?

  • mhedgesmhedges Raised on VCS Member Posts: 634
    edited November 2016

    Public Service Announcement:

    For those of you who haven't done so yet, please check your "Junk" folder in your e-mail. I found my link there. Have a nice day!

    My Blog / App Store / Google Play

  • JapsterJapster Member Posts: 672

    @fmakawa - well, besides that fact that yeah, that'd make it too late :wink: , it doesn't really matter for me at least, as Alexandra and the GS guys have now sorted it for me...

    Thanks guys, seriously! - this has renewed a little faith in the powers that be at GS, and I thank you! :smiley:

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