Need Pro version
Team_Kazamidori
Member Posts: 7
A few days ago, I paid for Gamesalad Pro.
However, still it isn't reflected, I can't download the Pro version.
I also haven't received any e-mails.
After that, I asked for the official support, but it also has no reply.
Once I wrote it in English, and once in Japanese.
Though I know there are few staffs in the company, I really can't wait. It is too late.
Could you tell me how can I solve this problem?
However, still it isn't reflected, I can't download the Pro version.
I also haven't received any e-mails.
After that, I asked for the official support, but it also has no reply.
Once I wrote it in English, and once in Japanese.
Though I know there are few staffs in the company, I really can't wait. It is too late.
Could you tell me how can I solve this problem?
Answers
Once you have purchased pro, log in to your GameSalad creator and the Pro options will show up in the library of the creator (if your Pro-transaction is set up properly). If the Pro tab is not available, hit up support or SaladStraightShooter like beefy_clyro said.
I tried to log in with my Gamesalad, but there was still "Go PRO".
Very annoying as I'm sitting here with games ready to publish to Android.
Mine's still there from when I was Pro previously. Unfortunately it doesn't mean my account is Pro yet. Have you contacted support? How long ago did you pay up?
Do you have more than one Gamesalad login account? If not then you couldn't have used a wrong account.
Login and open a project, then double check that you have no Pro behaviours tab (as shown in RP's image above). If you don't then you need to contact customer support. You should have had an email to confirm payment.