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Kindle Fire Sound Issues - has anyone else received email from Amazon?

DigiChainDigiChain Posts: 1,216Member, PRO
Today I received an email from Amazon about sound issues when playing my games on Kindle Fire HDX 8.9.
The games are published with the latest version of Gamesalad. Has anyone else been contacted?
Is there a known issue?

Here's the email I received:


Thanks for submitting your applications on the Amazon Appstore for Android, we value our association and relationship with you. The applications “*****”,"****** and "******" have been tested by us and we have detected an error which requires your immediate attention. Details of the tests and the steps to reproduce the error are given below:
Application name: ******, ******, ******
Testing Devices: Kindle Fire HDX 8.9
Steps to reproduce the error:
1. Download and install the applications
2. Launch the applications
3. The applications have distorted sound.
3. Please find attached log file, request you to please review these and resubmit the updated applications with the desired corrections.


Your Amazon Mobile App Distribution Team


  • jigglybeanjigglybean Posts: 1,584Member
    I only had this once. I then did a new apk file and everything was ok.

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  • wpatenwpaten Posts: 281Member, PRO
    Yeah we have had a bunch of these emails hit us from Amazon awhile back. We ran a bunch of tests using the last stable build, and there is something wacky with the new Amazon HD's that don't like the sounds. They get put on infinite loops. The nightly builds fixed that, and we submitted new builds and everything was ok for us. So I am assuming the next stable release will have this fix implemented as well.
  • DigiChainDigiChain Posts: 1,216Member, PRO
    @wpaten - thanks, thats good to know. Hopefully the next stable build isn't too far away then!
  • wpatenwpaten Posts: 281Member, PRO
    Agreed. :-)
  • wrhmediawrhmedia Posts: 70Member
    I have just received the same problem notification from Amazon Saying Kindle Fire HDX sounds are distorted so app has been rejected.

    Anything new for fixing this issue?
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