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iAds option not available when publishing app

gamewizard99gamewizard99 Member, PRO Posts: 67

I already have published a paid app (without ads) so I hope this isn't some silly mistake on my part but when I try to publish my new app (will be free with ads) the iAds option is greyed out and I am unable to select it. I've tried to publish repeatedly but the option still is not selectable. Has this happened to anyone else? Thanks for your help.

Comments

  • gamewizard99gamewizard99 Member, PRO Posts: 67

    Bump as I've just moved to the correct topic.

  • gamewizard99gamewizard99 Member, PRO Posts: 67


    I assume you have to select these options but they are not selectable for me, hope this helps in regards to knowing what I'm trying to understand.

  • gamewizard99gamewizard99 Member, PRO Posts: 67

    @The_Gamesalad_Guru erm thanks but that's the problem I'm having, its not selectable (I promise I'm not computer illiterate, I've tried many different browsers and apps but to no avail), I think I might contact support, maybe my Pro membership is not fully working (I had to change email address when I started as Pro, maybe not all the privileges were transferred). Thanks, I seem to be the only one having a problem, I'll contact support.

  • The_Gamesalad_GuruThe_Gamesalad_Guru Member Posts: 9,914

    If you changed your email be sure to sign in both in GS and publishing under the same account. If it's still and issue you will need to send in a support ticket.

  • gamewizard99gamewizard99 Member, PRO Posts: 67

    @The_Gamesalad_Guru Thanks for your help, I've contacted support and with the help of a nice person have found it was an issue with my account (not me, yay), it's now all sorted and my first app with iAds has just been sent to Apple, thanks :D

  • staffordsignsstaffordsigns Member, PRO Posts: 22

    Hello,
    Can you please explain how you fixed this issue? The iAds and RevMob buttons are greyed out on my screen as well. However i'm able to select Playhaven ads only?

  • staffordsignsstaffordsigns Member, PRO Posts: 22

    In case anyone is wondering,...my issue was due to an overlap in "pro" subscription. Apparently there is a delay once you pay for pro,...and when it takes effect in the publisher. Once it syncs up, the buttons are not greyed out anymore.

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