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Problem trying to upgrade to PRO ( Invalid Zip )

LovejoyLovejoy Posts: 2,078Member

Hello,

I apologize if this isn't the right section to post this.

I am trying to upgrade my account to PRO but i am unable. When i add it to my cart and try to check out, the little window comes up to fill in your billing info. This is where the problem comes in, when i type in my billing zip code ( 85392 ) it tells me its an invalid zip code, so i am unable to purchase the upgrade.

Ive tried it in safari, chrome, and firefox and its always the same problem. A ticket was submitted, but i figured id post here as well incase gamesalad's vacation starts early.

Thank you,
-Ray

Fortuna Infortuna Forti Una

Comments

  • jigglybeanjigglybean Posts: 1,584Member

    @ForumNinja may be able to take a look for you

    Like Balls? Then click here! We've 100 coming soon

  • BlackCloakGSBlackCloakGS Posts: 2,250Key Master, Head Chef, Member, PRO GameSalad Employee

    @raycur09 submit a support ticket and CS will help you with your issue.

  • Thunder_ChildThunder_Child Posts: 2,343Member

    Make sure you have chosen a state before entering zip. And or country.

  • LovejoyLovejoy Posts: 2,078Member

    @Thunder_Child said:
    Make sure you have chosen a state before entering zip. And or country.

    Tried that, it only happen when entering my zip code, if i put down my neighboring zip like 85338 or any other it works, just not with mine.

    @BlackCloakGS said:
    raycur09 submit a support ticket and CS will help you with your issue.

    Submitted one yesterday, just wanted to make a post just incase anyone had this issue before. I'll just wait and see what support tell me.

    Thank you guys for the responses.

    Fortuna Infortuna Forti Una

  • adent42adent42 Posts: 1,379Key Master, Head Chef, Executive Chef, Member, PRO GameSalad Employee

    That zip code isn't in the database we use for some reason so I added it manually. Time to start looking for another zip code db!

  • LovejoyLovejoy Posts: 2,078Member

    @adent42 said:
    That zip code isn't in the database we use for some reason so I added it manually. Time to start looking for another zip code db!

    Thank you for the swift fix!

    Fortuna Infortuna Forti Una

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