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Android App has a white icon on android phones

Hi everyone,
I just posted a game for IOS and Android. The iOS app works perfectly and has an icon on the phone. The android version works, but after its downloaded, its just a white box. I did upload an image because of Xcode 9 now, you have to have an image there or it won't upload. I have read through some of the forums about this, but haven't seen a solution. Has anyone had this issue and fixed it?
Thank you!

Comments

  • RowdyPantsRowdyPants Posts: 414Member, PRO
    edited January 8

    @terryminton I'm guessing you added the correct 1024x1024 size. Sometimes it can take several hours or even a day or two for your app assets to propagate around to the store servers.

  • terrymintonterryminton Posts: 3Member, PRO

    I did add the correct image on the publishing page of Gamesalad, but I didn't see anywhere to put an app icon on the console for google.

  • ycliewycliew Posts: 1Member, PRO

    hi, i also have the same problem. any idea what happened? thanks

  • bob loblawbob loblaw Posts: 145Member, PRO

    did you add the icon image (512x512) to store presence > store listing section of google play console?

  • Twayne2Twayne2 Posts: 315Member, PRO
    edited October 5

    Are you guys talking about the launcher icon?

  • bob loblawbob loblaw Posts: 145Member, PRO

    @Twayne2 said:
    Are you guys talking about the launcher icon?

    i assumed terry was talking about the app icon that sits on your phone/tablet screen. on the gs publish screen it goes missing if you leave and come back, and on google play you need to add it on the screen presence>store listing portion i think. doesn't just automatically go through with the app like it does with ios apps if you've added it at the publish stage.

  • Twayne2Twayne2 Posts: 315Member, PRO

    App icon meaning launcher icon? A launcher icon is the little pic. of your game on the gome sceen.

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