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GameSalad publishing issues


I am experiencing several issues with GS Publishing. My game is 3GB large, and since last year (early 2017), I have been trying to publishing a HTML5 version of the game with no success. Either I would receive a message from the hub saying "The Internet broke etc", or the file would be ready, but once downloaded, it couldn't be run whatsoever.
I tried talking to the staff, emailing them ect. But the issue never got solved. I am coming to a point where I am despairing.
Do you guys have anything that could help me? I am absolutely thinking about doing the game in another engine, and that would be gut-wrenching.

The game in question is this:

Any help would be deeply appreciated!


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