GameSalad is Hiring! GameSalad Users Wanted!

JillSaladJillSalad Inactive, Chef Emeritus Posts: 43
edited November -1 in [$] Art and Sound/Music services
Hey all!

If you head on over to our Careers page (http://gamesalad.com/careers/#job-cs), you'll see we have an opening for a Technical Customer Support Representative. One of our biggest requirements for the position? You need to have published at least one game made with GameSalad!

If you love helping people, and you love GameSalad, head on over to the Careers Page (http://gamesalad.com/careers/#job-cs) and submit an application today!

I've included the job posting below!

Technical Customer Support Representative (Austin)

Now that you’ve created your own game using GameSalad Creator, how would you like to support our customers? GameSalad is looking for a Technical Customer Support Representative. We’re looking for someone who is familiar with our tool and who has published a game using GameSalad Creator. The most important pre-requisite for this role is a demonstrable skill with the tool at an Intermediate level.

Responsibilities:

Liaison between users, QA, and Production to assist in identifying legitimate bugs
Review current policies and provide recommendations on how to improve the existing quality standards, determining and documenting any areas that may need improvement
Escalate new feature suggestions, and report on potential problems to production
24/7 on-call support during new releases
Apply working knowledge of GameSalad to assist customers via e-mail

Requirements:

Must have at least one published game using GameSalad Creator and an intermediate understanding of our tool
Familiarity with GameSalad Pro Behaviors is preferred, but not required
Experience publishing multiple projects a plus
Ability to analyze and troubleshoot projects submitted by users to isolate problems and provide feedback on how to resolve them efficiently
Excellent writing skills and ability to effectively explain concepts in writing

To be considered for this role, please send your resume and a list of your published games. This position is located in Austin and does not qualify for relocation assistance.
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Comments

  • tenrdrmertenrdrmer Member, Sous Chef, Senior Sous-Chef Posts: 9,934
    Hey Jill. Sounds cool you are looking to hire your users. Although I think you guys should consider work from home options. You would have access to a lot more skilled GameSalad users. I'd throw in my resume but theres not a chance I could move.
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  • JillSaladJillSalad Inactive, Chef Emeritus Posts: 43
    We definitely understand that most of our users don't live in Austin.

    That said, after careful consideration, we determined that the person in this role would need to have daily, face-to-face interaction with our dev team.
  • cbtcbt Member Posts: 644
    Wow, what a great team to work with... (Even looking at few of Global Game Jam posts only would suffice to make that statement) :)

    I somehow got carried away for a second there, even tough the chances were slim. But that last line killed me! :D

    If you guys ever (I mean EVER) have a job opening in Europe, let me know...

    (Or any home job would be awesome too :D)

    Anyway, hope you find what you're looking for. Good luck making this tool even more awesome!
  • MarkOnTheIronMarkOnTheIron Member Posts: 1,447
    tenrdrmer said:
    Hey Jill. Sounds cool you are looking to hire your users. Although I think you guys should consider work from home options. You would have access to a lot more skilled GameSalad users. I'd throw in my resume but theres not a chance I could move.

    +1

    Even though I always wanted to move to the States...
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  • tenrdrmertenrdrmer Member, Sous Chef, Senior Sous-Chef Posts: 9,934
    MarkOnTheIron said:
    +1

    Even though I always wanted to move to the States...

    Well my motivation is I need a steady paycheck pretty bad and I have to much here to move like Family and a Mortgage. Fat Chance of selling a house in my area. I have had houses sitting on my street so cheap for so long I have a hard time not buying them. But god knows when i'd ever be able to sell them. And there actually nice houses.
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  • entersimonentersimon Member, PRO Posts: 273
    I'm really interested in submitting a resume for this position, and since I'm single, 27, a college graduate, currently self employed, and already living in Texas, moving won't be a problem for me. My only question is this:

    If I was selected for the position, would I still be able to publish my own games through GameSalad?

    I'm currently a Pro Member and would like to continue pursuing personal game creation as a creative and financial outlet. This isn't necessarily a make or break issue for me, but I haven't been able to find this information on the Careers page or the ToS.

    Thanks!
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  • PhoticsPhotics Member Posts: 4,172
    entersimon said:
    If I was selected for the position, would I still be able to publish my own games through GameSalad?

    That's a good question.

    Another good question is stock options... what if GameSalad goes big like Facebook? :)

    As for being in Texas, this job seems perfect for telecommuting. Look at Tshirtbooth. Isn't he in Canada... and yet he's one of the most helpful people around.

    Salary range is also useful information. I've had tech support jobs before. Heh, lousy pay... and that was in New York/New Jersey.

    http://www.payscale.com/research/US/Job=Technical_Support_Specialist/Salary

    Heh, but if it's like $50,000-$60,000... that might be interesting... because houses are cheap in Texas... and nice looking too!
    MarkOnTheIron said:
    Even though I always wanted to move to the States...

    ...also another good question. Do they sponsor visas?

    I imagine there are lots of people in the Austin area that would be perfect for this job. It's a good entry level opportunity.
  • MagoNicolasMagoNicolas Member, PRO Posts: 2,090
    I would be interested If I could work from Chile.

    I can travel For meetings and face to face some weeks :P
  • tenrdrmertenrdrmer Member, Sous Chef, Senior Sous-Chef Posts: 9,934
    Photics said:

    As for being in Texas, this job seems perfect for telecommuting.

    Thats what i'm saying. Skype has made face to face cross country. You'd save on office space, Utilities, Etc…

    Mail me a mac and tell me what you want me to do. :) Big Savings in the long run IMO. Not to mention On Call is a piece of cake since my Office is in my house. Makes it a far less stressful situation for peoples families.

    I've actually known some people who rarely went to an office and there job was basically QA for new Verizon software.
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  • giacomopoppigiacomopoppi Member, PRO Posts: 914
    Keep a job space for me! I'm only 15, but I have already planned that I will be going somewhere in america to get job experience, once i get my computer science degree. lets see... This should happen in 2018! Wait for me! ;)
  • outasiteoutasite Member Posts: 417
    WoW !! This sounds amazing. What a bummer though about the Austin thing. What about a "summer" internship? hah
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    awesome! you should open a boston office :)

    Send and Receive Data using your own Server Tutorial! | Vote for A Long Way Home on Steam Greenlight! | Ten Years Left

  • MarkOnTheIronMarkOnTheIron Member Posts: 1,447
    Photics said:
    ...also another good question. Do they sponsor visas?

    Probably not. In my experience companies usually prefer to use local peoples, even if less experienced, to avoid the hassle of immigration documents.

    ________________________________
    【ツ】iPhone Icon Pack 【ツ】 - 【ツ】Graphic Pack【ツ】
    Free GS demo: High score simple and advanced; Game Center; App Rating System
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  • StormyStudioStormyStudio United KingdomMember Posts: 3,989
    if you ever want to setup a London Branch... please just let me know...
  • quantumsheepquantumsheep Member Posts: 8,188
    stormystudio said:
    if you ever want to setup a London Branch... please just let me know...

    Oi! Get in the queue! :D

    Dr. Sam Beckett never returned home...
    Twitter: https://twitter.com/Quantum_Sheep
    Web: https://quantumsheep.itch.io

  • StormyStudioStormyStudio United KingdomMember Posts: 3,989
    Oh sorry QS did'nt see you there...

    I'm sure you can work in a sub branch of my 'London GameSalad HQ'... :-)
  • DizkoDizko Member Posts: 498
    Awesome, best of luck to whomever nabs the position. I would apply but I have no interest in doing customer service. Austin is supposed to be a very nice place to live.
  • JillSaladJillSalad Inactive, Chef Emeritus Posts: 43
    @EnterSimon

    Any user we would hire would be able to continue publishing your games.

    We'd work out the legalities during the hiring process.
  • PhoticsPhotics Member Posts: 4,172
    JillSalad said:
    Any user we would hire would be able to continue publishing your games.

    AWESOME! :)
    Dizko said:
    Awesome, best of luck to whomever nabs the position. I would apply but I have no interest in doing customer service. Austin is supposed to be a very nice place to live.

    I don't mind customer service. It's actually a great job. It's not political. Things are either broken or they're fixed. And when you fix problems, you're like a superhero. But unfortunately, the pay normally associated with customer service jobs is not good.

    Another nice thing about Customer Service is that it's black and white... again fixed or broken. It's not like graphic design, where a cover might be too blue or too pink... or not ethnically diverse... or whatever little tedious things. It goes for advertisements too. How many festive Christmas borders do they expect one person to make?

    That's why I think this is a great entry-level job. Get in, learn a lot, climb the ranks... GET STOCK OPTIONS!
  • entersimonentersimon Member, PRO Posts: 273
    JillSalad said:
    @EnterSimon

    Any user we would hire would be able to continue publishing your games.

    We'd work out the legalities during the hiring process.

    Now I'm even more excited by the prospect! It makes sense to allow the hired user to continue making their own games. It's akin to having a full time beta tester on hand.
    Photics said:
    That's why I think this is a great entry-level job. Get in, learn a lot, climb the ranks... GET STOCK OPTIONS!

    We should all be excited that this position will be filled by a user because it gives a solid voice to the foundation that GameSalad is providing to. There is potential here for great things. The way I see it, this position isn't only about customer support in the standard context. Escalating new feature requests alone tells me that they're looking for a perspective that isn't solely coming from inside the development bubble. It's smart. It's exciting. It's a good thing for everyone involved with GameSalad.
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  • PhoticsPhotics Member Posts: 4,172
    entersimon said:
    We should all be excited that this position will be filled by a user because it gives a solid voice to the foundation that GameSalad is providing to. There is potential here for great things.

    Looks like you got the green light. Are you going for it?
  • entersimonentersimon Member, PRO Posts: 273
    Photics said:
    Looks like you got the green light. Are you going for it?

    Already submitted my resume! :)
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  • PhoticsPhotics Member Posts: 4,172
    entersimon said:
    Already submitted my resume! :)

    Awesome. You seem like an ideal candidate. You're excited about GameSalad, you're already in Texas and you're eager about this job. It seems that you might need to expand your game library though. Your profile doesn't show any apps.
  • entersimonentersimon Member, PRO Posts: 273
    Photics said:
    Awesome. You seem like an ideal candidate. You're excited about GameSalad, you're already in Texas and you're eager about this job. It seems that you might need to expand your game library though. Your profile doesn't show any apps.

    Thanks! Yeah, I don't have any games showing on my profile, but I sent links to my work in the resume. You can check out PixYPHUS or PixYPHUS HD on the App Store. Those are the first games I released only using GameSalad as the development tool. It's a conceptual piece, and I think it's beautiful.

    Here's a couple of my favorite screenshots from the HD version:

    image
    image
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  • butterbeanbutterbean Member Posts: 4,315
    Tshirtbooth: haha move your family to Austin! :D
  • ChunkypixelsChunkypixels Member Posts: 1,114
    Dunno why they wouldnt just hire Tshirtbooth in Canada... hes certainly got all the required assets... has proved himself with both GameSalad and with his support and help for the software. Hes already had various working relationships with the company...

    They could open an office in Canada, and apply for all the Tax breaks and R&D credits that the rest of the games industry is moving to Canada for....

    So instead of costing them money, it would actually save money!...

    BTW Tshirt... have you thought about applying for any of the Tax breaks or incentives yourself? I know it can be a lot of paperwork, but it could be worth it. I worked for 3 years in Canada, at a number of games studios and all the companies I knew of were getting some sort of government aid/tax breaks/incentives... applying for Telefilm arts grants seemed very popular.
  • DizkoDizko Member Posts: 498
    Chunkypixels said:They could open an office in Canada, and apply for all the Tax breaks and R&D credits that the rest of the games industry is moving to Canada for....
    You make it sound like opening an remote office 1000 miles away is an easy thing. You have to remember that opening another office would be added cost for only one employee. Besides they already stated they want someone they can meet with face to face on a daily basis. I work for a global company and having to deal with people remotely does suck, so I can understand this requirement from GS.
  • PhoticsPhotics Member Posts: 4,172
    Canada?! BAH... if it's just one person... you can rent space in a NYC office for about $300 a month. A Manhattan address, phone number and access to conference room can be really good for business.

    Tshirtbooth should join the team in Austin, Texas.

    We could sing the national anthem together.

    "The rocket's red glare, the bombs bursting in air!"
  • PhoticsPhotics Member Posts: 4,172
    Wrong thread :)
  • PhoticsPhotics Member Posts: 4,172
    uptimistik said:
    Makes me question the GS team's vision...

    I don't understand how it works this way either, as telecommuting is actually more economical for a company. Stuff like customer service is easily outsourced. Video Chat adds that face-to-face. GameSalad has like three offices already anyway.
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