Incredibly cool (high of 72) and relatively low humidity (66) here in the midwest. This will be the most pleasant July 2nd I've seen in a couple of decades here. (Too bad I am stuck inside most of the day.)
@GeorgeGS said:
The best way to bring repeatable issues to our attention is to create a bug for them in the bug database.
If you fix the bugs I've already filled, I'll happily make create new ones. But while you continue to ignore existing bugs I've filled, I just don't have the time to waste making new reports or adding to existing bugs.
It seems that your current bug system is "unmanned" a little like the support system. I have a ticket open for maybe a week now and that's gone ignored too.
And whilst you may have been busy the last week, I've never seen so many GS staff active on the forums before. If they have time to look the the forums it would make logical sense that they have time to answer a week old support ticket! Support is crucial to your customers (although mine is very minor & only asking you to remove something that shouldn't be live on your arcade). But support shouldn't be ignored esp when you promote 24hr turn around for pro members. I've never had a ticket answered in 24 hrs yet I've always held a pro account from day 1. I also had to complain publicly last time before you answered my last support ticket too!
Time to pull your socks up lads!
[checks his watch to see how long it takes for my support ticket to be answered....]
If you create a bug then there's a permanent record of the issue that we will see. If you casually mention something in the forum then you're counting on someone reading and remembering the issue. It's up to you.
We do fix bugs, but that isn't all we do, and there's no guarantee that our priorities will align with your expectations. We would love to fix them all right now, but we can't, so all I can tell you is that we do read bug reports and when we're looking for things to do the bug database is the most reliable source, not the hazy memory of a forum post we read a while back.
The preview button fails sometimes and greys out. The only way to preview when this happens is to navigate to another part of creator and hope it's not greyed out (which normally solves it). Are you aware/fixing this bug?
The gray out tool bar buttons happen when you have auto login enabled and we actively trying to log you in . Until we fully get a response from the server and validate you we disable parts of the tool that would cause issues if you used them while we are logging you in.
ForumNinjaKey Master, Head Chef, Member, PROPosts: 554
@gingagaming I apologize for the delay in you receiving a response to your ticket. There's been a larger delay than normal as we've been moving over from our old way of handling tickets (via Zendesk) to the new way (that sweet chat bubble in the bottom right of most of our website's pages).
I'm heading through Zendesk right now and clearing out all the remaining tickets so you should receive some help today and it should be much faster moving forward
@ForumNinja said:
gingagaming I apologize for the delay in you receiving a response to your ticket. There's been a larger delay than normal as we've been moving over from our old way of handling tickets (via Zendesk) to the new way (that sweet chat bubble in the bottom right of most of our website's pages).
I'm heading through Zendesk right now and clearing out all the remaining tickets so you should receive some help today and it should be much faster moving forward
I was just about to say the same as @gingagaming, that it seems a waste of time if they're not even being acknowledged half the time. Just a simple flag to say that it's been read/acknowledged will be satisfactory for most of us I'm sure.
Sounds good that someone is going through them now though
@jonmulcahy said:
that's in the v.14 release branch
Thanks.. having access to pro behaviors again for the first time in 3 odd years (if only for ..13 days now it seems!!) was vaguely hoping they might be there.
Probably sort of coming round to the monthly way of doing things as I have blown 2 years of Corona and 12months+ of GS in the past anyway and having that monthly goal could go well to pushing an old fart along
You gotta feel for the younglings tho
ForumNinjaKey Master, Head Chef, Member, PROPosts: 554
@KevinCross That's understandable. I personally like the newer system much more. Here's a screenshot of our average first response time for the last 7 days:
Comments
I'd presume that's an understatement
I, on the other hand, have spent most of this week going "Well it's far too hot to do anything productive today."
I suspect I'd not last long in Texas.
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Actually, the breeze here the last few days has been nice.
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Well it's been 30-35℃ here the last couple of days, so I'll take your breeze. The English aren't designed for more than dreary weather.
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And the heat is broken up by massive thunderstorms.
I just moved from Las Vegas, so from my perspective it's actually kinda cool here and not nearly as dusty.
even here in sweden its hot now , 27 in the shadow but atleast little windy
Ahaa this was not the weather thread
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Bright sunny and breezy and 73° here near the ocean on Cape Cod
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Getting a good bit of rain now, so cooling off a little!
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Incredibly cool (high of 72) and relatively low humidity (66) here in the midwest. This will be the most pleasant July 2nd I've seen in a couple of decades here. (Too bad I am stuck inside most of the day.)
Has pathfinding made it to this release ?
If you fix the bugs I've already filled, I'll happily make create new ones. But while you continue to ignore existing bugs I've filled, I just don't have the time to waste making new reports or adding to existing bugs.
It seems that your current bug system is "unmanned" a little like the support system. I have a ticket open for maybe a week now and that's gone ignored too.
And whilst you may have been busy the last week, I've never seen so many GS staff active on the forums before. If they have time to look the the forums it would make logical sense that they have time to answer a week old support ticket! Support is crucial to your customers (although mine is very minor & only asking you to remove something that shouldn't be live on your arcade). But support shouldn't be ignored esp when you promote 24hr turn around for pro members. I've never had a ticket answered in 24 hrs yet I've always held a pro account from day 1. I also had to complain publicly last time before you answered my last support ticket too!
Time to pull your socks up lads!
[checks his watch to see how long it takes for my support ticket to be answered....]
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that's in the v.14 release branch
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If you create a bug then there's a permanent record of the issue that we will see. If you casually mention something in the forum then you're counting on someone reading and remembering the issue. It's up to you.
We do fix bugs, but that isn't all we do, and there's no guarantee that our priorities will align with your expectations. We would love to fix them all right now, but we can't, so all I can tell you is that we do read bug reports and when we're looking for things to do the bug database is the most reliable source, not the hazy memory of a forum post we read a while back.
The gray out tool bar buttons happen when you have auto login enabled and we actively trying to log you in . Until we fully get a response from the server and validate you we disable parts of the tool that would cause issues if you used them while we are logging you in.
@gingagaming I apologize for the delay in you receiving a response to your ticket. There's been a larger delay than normal as we've been moving over from our old way of handling tickets (via Zendesk) to the new way (that sweet chat bubble in the bottom right of most of our website's pages).
I'm heading through Zendesk right now and clearing out all the remaining tickets so you should receive some help today and it should be much faster moving forward
I was just about to say the same as @gingagaming, that it seems a waste of time if they're not even being acknowledged half the time. Just a simple flag to say that it's been read/acknowledged will be satisfactory for most of us I'm sure.
Sounds good that someone is going through them now though
Thanks.. having access to pro behaviors again for the first time in 3 odd years (if only for ..13 days now it seems!!) was vaguely hoping they might be there.
Probably sort of coming round to the monthly way of doing things as I have blown 2 years of Corona and 12months+ of GS in the past anyway and having that monthly goal could go well to pushing an old fart along
You gotta feel for the younglings tho
@KevinCross That's understandable. I personally like the newer system much more. Here's a screenshot of our average first response time for the last 7 days: