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Issues installing GameSalad.

Hi,
When I try and install the program, I get the following error: http://imgur.com/4UJKfXe

I've tried uninstalling the program and reinstalling, repairing the program and also downloading a fresh copy but nothing works. If I ignore the error, it will install however the program won't run.

Does anyone have a fix for this issue?

Kind regards

Craig

Comments

  • jonmulcahyjonmulcahy Posts: 10,384Member, Sous Chef, PRO
    edited May 2015

    looks like you might be missing a .net redistributable. maybe run through windows updates and make sure you're not missing anything

  • CraigsupCraigsup Posts: 6Member
    edited May 2015

    @jonmulcahy said:
    looks like you might be missing a .net redistributable. maybe run through windows updates and make sure you're not missing anything

    I've checked my windows update and there are no updates available.
    Also I've never had any issues with other software; including netbeans, vs, intellij or unity (if that makes any difference to the issue).

  • stevejstevej Posts: 435Key Master, Head Chef, Member, PRO GameSalad Employee

    It may be a permissions issue. Try running the installer as an admin.

  • CraigsupCraigsup Posts: 6Member

    @stevej said:
    It may be a permissions issue. Try running the installer as an admin.

    Sadly I still get the error.

  • LovejoyLovejoy Posts: 2,078Member

    @Craigsup said:
    Sadly I still get the error.

    If you have and anti virus or some type of protection, disable it and try to install it again. Then check to see if it works, after that you can enable your protection again.

    Fortuna Infortuna Forti Una

  • CraigsupCraigsup Posts: 6Member

    @Lovejoy said:
    If you have and anti virus or some type of protection, disable it and try to install it again. Then check to see if it works, after that you can enable your protection again.

    I've already tried that :/

  • LovejoyLovejoy Posts: 2,078Member
    edited May 2015

    @Craigsup said:
    I've already tried that :/

    My next suggestion would be to try and manually install the .dll with regsvr32 using the command prompt. Google "install dll with regsvr32" or something along those lines.

    Edit: i don't really use a windows machine anymore so hopefully it works for you.

    Fortuna Infortuna Forti Una

  • CraigsupCraigsup Posts: 6Member
    edited May 2015

    @Lovejoy said:
    Edit: i don't really use a windows machine anymore so hopefully it works for you.

    I've tried googling 'GSPreviewerr.dll' however it returns no results. Not sure how I'm going to be able to download the file without a source. Looks like I'll have to look elsewhere for software as I've been waiting 3 days for a solution to install the software!

    Thank you for trying though!

  • BlackCloakGSBlackCloakGS Posts: 2,250Key Master, Head Chef, Member, PRO GameSalad Employee
  • CraigsupCraigsup Posts: 6Member

    I have for over a week now, yet still no response.

  • Bomwatchout Bomwatchout Posts: 8Member

    install the old version, that was my only solution, not that anoyone helped me figure it out...

  • BlackCloakGSBlackCloakGS Posts: 2,250Key Master, Head Chef, Member, PRO GameSalad Employee

    I will need to see the install log to see what is going on. @Craigsup you should have gotten a response back today. @Bomwatchout open a support ticket with us and they will help get a install log from you.

  • ant_ladant_lad Posts: 222Member
    edited June 2015

    Have you tried to run a disk/file checker? Is a common error on windows during installs. When I used windows, I would generally fix that stuff by running 2-3 different checker/fixer utilities and then try the install again. Usually a couple things in the registry are wrong and that throws it off.
    In fact I just had an issue with an animation app on mac that finally straightened itself out when something completely unrelated to it updated (and that points to a horrible piece of software)

  • Bomwatchout Bomwatchout Posts: 8Member

    i already opened a ticket since almost a week ago, even file a bug which i dont know if anyone is looking into.

  • BlackCloakGSBlackCloakGS Posts: 2,250Key Master, Head Chef, Member, PRO GameSalad Employee

    @Bomwatchout What is the support ticket number and bug number?

  • Nate_SNate_S Nate - Pixel Artist - Developer - Graphics Designer Posts: 86Member

    I had that issue to. But it just worked when I tried it the second time.

    **Nate - Pixel Artist - Developer - Graphics Designer **

  • Bomwatchout Bomwatchout Posts: 8Member

    @BlackCloakGS just yesterday my ticket number got an answer. Bug hasnt been replied yet, #1066

  • stevejstevej Posts: 435Key Master, Head Chef, Member, PRO GameSalad Employee

    @Bomwatchout said:
    BlackCloakGS just yesterday my ticket number got an answer. Bug hasnt been replied yet, #1066

    We will be releasing a version of Windows Creator that doesn't require registering the previewer dll in a day or two.

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