Help IAPs rejected by Apple

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Comments

  • zenoahzenoah Member, PRO Posts: 56

    Great, sounds good.

  • Aram SurchyAram Surchy Member, PRO Posts: 78

    AMAZING! THANKS FOR WORKING ON IT @BlackCloakGS‌

  • joeltellingjoeltelling Member, PRO Posts: 41

    @BlackCloakGS‌ great news on getting a repro in house! My app is still set to expedited and I would LOVE to get a build going on submit to Apple as soon as possible. More than happy to test our your 11.1 fix currently in QA.

    Can you fill me in on how you got the repro in house this time?

  • darrelfdarrelf Member Posts: 243

    @BlackCloakGS said:
    Update:
    We have not heard back from Apple. However, (we think) we have reproduce this in house and I have submitted a fix to QA . We will be bring it out in a 0.11.1 RC in the next few days. Hopefully this fix should address the issue but we won't know until a game is submitted to Apple.

    @BlackCloakGS It sounds promising. Did you guys also try to reproduce the problems with the restore behaviour?

    My app rejection notes from Apple included the fact they also couldn't restore purchases when tested. Thanks.

  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250
    edited May 2014

    The short version is that apples receipt verify sandbox server would some times return a HTTPS 500 status code which we were not handling correctly. Now we retry the connection.

    The way we reproduced this was to keep buying consumable or non consumable items with a sandbox account until the error happened which took around 15 tries.

    @darrelf yes this could also happen with restore

  • zenoahzenoah Member, PRO Posts: 56

    So any timeframe on when we can get hold a a fixed build?

    Kind of desperate to get the app resubmitted.

  • darrelfdarrelf Member Posts: 243

    @BlackCloakGS I know the fix is still to be confirmed, but thanks for providing some info. Awesome effort again by the team...

  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250
    edited May 2014

    We are trying to get a 0.11.1 RC out today with this fix and the rev mob hang fix

  • unbeatenpixelunbeatenpixel Game Developer Member, PRO Posts: 568

    Ovv Great new.I'm in dilemma right now.I'm ready to publish my new game.I want to catch up for publish date May 23 but My game has IAP so it can be reject by Apple.

    I suppose,I will wait 4-5 hours,after I will take my chances.

    Aside from these,I hope the problem is solved.

    Check out my games on the App Store!

    Wordgraphy / Polycolor / 20 Seconds / Minimal Maze

  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250

    The new RC is out with this fix

  • Aram SurchyAram Surchy Member, PRO Posts: 78

    This is what I call service! good job @BlackCloakGS‌ !

  • alfa987alfa987 Member Posts: 31

    Where can I download this RC version from?

  • alfa987alfa987 Member Posts: 31

    @alfa987 said:
    Where can I download this RC version from?

    Found it : )

  • joeltellingjoeltelling Member, PRO Posts: 41

    @BlackCloakGS‌ I found 11.1 and will be submitting my game in a few minutes. Since I'm set to expedited hopefully it won't take long and I can keep (and everyone else) posted.

  • alfa987alfa987 Member Posts: 31

    I just tested it with this RC version and my IAP's don't work at all now. I see "You've already bought this item, would you like to get it for free again?" and after that if shows
    "Failed to connect to itunes".

  • alfa987alfa987 Member Posts: 31

    @joeltelling said:
    BlackCloakGS‌ I found 11.1 and will be submitting my game in a few minutes. Since I'm set to expedited hopefully it won't take long and I can keep (and everyone else) posted.

    Hi,

    Quick question:

    Have you tried your game in adhoc and see if IAP's work?

  • DonaldoukDonaldouk Member, PRO Posts: 63

    I have resubmitted with the new build and app got rejected again. :( so annoying,,,,

    last time i re-published as an update on gamesalad publishing.....as I was lazy and didn't want to upload all the images and text again.

    but I will re publish as a new game and new build today.....fingers crossed.

  • alfa987alfa987 Member Posts: 31
    edited May 2014

    My bad. It actually works! I've somehow published the adhoc version with 11.0.13 instead of 11.1 : )

  • joeltellingjoeltelling Member, PRO Posts: 41

    Yes I have. ad hoc build works as expected. My test user is able to purchase the IAP in my game.

    @alfa987 said:
    Have you tried your game in adhoc and see if IAP's work?

  • joeltellingjoeltelling Member, PRO Posts: 41

    "Waiting for Review" - cross your fingers! :)

  • joeltellingjoeltelling Member, PRO Posts: 41

    @BlackCloakGS‌ I was just rejected by Apple. again. Holy cow this is frustrating. It's the very same error I've got all along, and at no point has ad hoc ever reproduced this.

    What did you think you in 11.0.13 that you fixed in 11.1? Apparently, it wasn't it.

    My app is STILL set to expedited, so PLEASE keep me posted and use me and my app as a guinea pig.


    Specifically, it seems we were able to purchase the In App Purchase, but unable to successfully access it. We tested on multiple devices and the same error occurred. We also noticed that sign in to iTunes notification pops up after launching the app.

    The steps to reproduce are:

    1) Launch app
    2) Tap In App Purchase
    3) Notification saying we have already purchased it appears and if we would like to get it for free
    4) Tap Ok
    5) Loading icon appears and begins to load

    6) After about thirty seconds a notification appears saying In App Purchase Error

  • joeltellingjoeltelling Member, PRO Posts: 41

    More information for @BlackCloakGS‌ and Gamesalad dev team:

    The error box that pops up when Apple attempted to purchase the IAP:


    In-App Purchase Error
    Could not validate receipt with server.
    Response Code : 0

    Please try again later

  • joeltellingjoeltelling Member, PRO Posts: 41

    Also also, why is the sign in to iTunes dialog showing on app start???

  • unbeatenpixelunbeatenpixel Game Developer Member, PRO Posts: 568

    How is it possible? 11.1 relaese yesterday and your app enter in review,just one day?

    Also,I submited but I don't wait review,befero 5 days pass

    Check out my games on the App Store!

    Wordgraphy / Polycolor / 20 Seconds / Minimal Maze

  • joeltellingjoeltelling Member, PRO Posts: 41

    As I've explained above, my game is set to expedited. This means once I submit any binary, it is reviewed and a decision is made usually within 12 hours or less, 24 hours a day. expedited apps get to cut in line :)

    That said, my app was set to expedited after explaining to Apple my circumstances on a once in a lifetime promotional opportunity. Sadly, I missed out because of this Gamesalad bug.

    Even when an expedited app is rejected, such as mine, it doesn't lose expedited status.

    Does that help?

  • joeltellingjoeltelling Member, PRO Posts: 41

    @BlackCloakGS‌ hey boss man, ANYTHING AT ALL to help get this working? I've put off in-app purchase in my app for quite some time now, and it's the ONLY thing between my app and passing the Apple tests. I would really love for this to work, and I'll help in any way I can.

  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250
    edited May 2014

    Any one that has gotten a rejection from apple with 11.1 i need to see screen shots of the errors. This is just as frustrating for me as you.

    edit: also the console log from the device would be a great help

  • joeltellingjoeltelling Member, PRO Posts: 41
    edited May 2014

    @BlackCloakGS‌ I typed out what my error said, but I'll attach the screenshot here just in case that'll help out.

    also, the console log from what action? so, load up ad hoc on my iPhone, run a successful in-app purchase, then attach the log? All tests succeed using ad hoc on my phone. too bad those Apple engineers won't forward their logs.!

    seriously, why can't you guys be closer to Seattle? once this is fixed I would LOVE to get together for a pint in celebration :)

  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250

    The console log is a log file all iOS device have and we can write out more information to that log. You can see it in organizer. In this case you will have to as Apple for it.

    @joeltelling is the error box the reason apple rejected your app?

  • joeltellingjoeltelling Member, PRO Posts: 41
    edited May 2014

    @BlackCloakGS‌ The rejection was for that error box AND because an iTunes sign in box showed up over the splash screen during app start.

    edit: also, just sent the message to Apple through the Resolution Center to get the console.log file from my app testing. I'll let you know what comes of it.

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